Banking Customer Experience Pro — Flexible Hours

Scotiabank; Kitimat; On-site; CAD 42,000 - 58,000; Full time

Job summary

Scotiabank in Kitimat, British Columbia is looking for a Customer Experience Associate to be the face and heart of our branch. You will deliver friendly, proactive service, uncover customer needs, process transactions and nurture lasting relationships to help clients achieve their financial goals.

In this role you’ll promote digital banking options, support branch targets, and share your knowledge to help customers better manage their banking needs.

Qualifications

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment and teamwork.
• Show eagerness to learn and determination to succeed.

Responsibilities

• Take a proactive approach to discovering customer needs and listening to understand what they are asking for.
• Process day-to-day transactions and nurture long-standing relationships.
• Identify and fulfill simple sales opportunities to contribute to branch targets.
• Promote digital and self-service banking options to customers.
• Be a technology expert and assist clients with mobile banking applications.

Skills

Customer service

Sales awareness

Digital banking

Interpersonal skills

Job description

Scotiabank in Kitimat, British Columbia is looking for a Customer Experience Associate to be the face and heart of our branch. You will deliver friendly, proactive service, uncover customer needs, process transactions and nurture lasting relationships to help clients achieve their financial goals.

In this role you’ll promote digital banking options, support branch targets, and share your knowledge to help customers better manage their banking needs.