Box Office Lead - Evening & Weekend Events

TO Live; Toronto; On-site; CAD 25,000 - 39,000; Part time

Job summary

TO Live is seeking an experienced and outgoing Box Office Duty Manager to join our Ticketing team in a part-time role, with evenings and weekend hours. The Duty Manager will lead on-site Box Office operations across Meridian Hall, Meridian Arts Centre and St.

Lawrence Centre for the Arts, supervise staff, manage ticketing tasks, troubleshooting, and ensure high-quality customer service. This role requires strong leadership, comfort with cash handling, and the ability to coordinate across

Qualifications

• Minimum two years of Box Office/Ticketing experience.
• Strong leadership and teamwork skills.
• Excellent communication skills (phone, email, in person).
• Proficient with Microsoft Word, Excel & Outlook.
• Flexibility to work evenings and weekends.
• Knowledge of Ticketmaster family products is helpful.

Responsibilities

• Act as the on-site Box Office representative during shows and events.
• Supervise unionized Box Office staff and troubleshoot issues.
• Assist in daytime tasks: show setups, reporting, database management, customer outreach.
• Coordinate flow of ticketing information between departments; prepare reports and schedules.
• Test and troubleshoot software/hardware used at the box office.
• Handle cash sales and refunds and oversee cash procedures.
• Prepare nightly reports and maintain accurate ticket stock counts.
• Promote TO Live positively to patrons and partners.
• Other duties as required.

Skills

Box Office/Ticketing experience

Leadership

Communication

Problem-solving

MS Word/Excel/Outlook

Ticketmaster knowledge

Multilingual

Tools

Ticketmaster

Job description

TO Live is seeking an experienced and outgoing Box Office Duty Manager to join our Ticketing team in a part-time role, with evenings and weekend hours. The Duty Manager will lead on-site Box Office operations across Meridian Hall, Meridian Arts Centre and St.

Lawrence Centre for the Arts, supervise staff, manage ticketing tasks, troubleshooting, and ensure high-quality customer service. This role requires strong leadership, comfort with cash handling, and the ability to coordinate across