Box Office Lead - Live Event Ticketing & Service

Ticketmaster Canada LP; Toronto; On-site; CAD 32,000 - 42,000; Part time

Job summary

Ticketmaster Canada LP is seeking a Box Office Supervisor to support operations in Toronto, Ontario. The role is casual/seasonal, part-time with availability for evenings, weekends and holidays.

You will assist with staff management, policy implementation, and ticketing operations while ensuring excellent customer service. Ideal candidates bring 1–2 years in sales or customer service, strong communication skills, and the ability to thrive under pressure.

Qualifications

• 1–2 years in a sales or customer service role.
• Strong verbal and written communication skills.
• Ability to work under pressure with minimal supervision.
• General office and cash experience is preferred.
• Basic understanding of event ticketing.
• Experience handling customer service escalations.
• Detail-oriented with multi-tasking abilities.
• Familiarity with a POS system.

Responsibilities

• Assist the Box Office Manager with recruitment, scheduling, training and daily staff management.
• Help implement Box Office policies and procedures.
• Supervise local box offices as directed by the Box Office Manager.
• Maintain high levels of customer service and manage ticketing operations.
• Handle cash control, balancing and related admin tasks.
• Monitor staff performance and resolve customer service issues.
• Process in-house ticketing requests and in-person sales.
• Coordinate with Operation Support teams on local box office events.

Skills

Sales experience

Communication

Work under pressure

Cash handling

Ticketing basics

Escalation handling

Multitasking

POS system

Flexible schedule

Weekend/evening availability

Tools

POS system

Job description

Ticketmaster Canada LP is seeking a Box Office Supervisor to support operations in Toronto, Ontario. The role is casual/seasonal, part-time with availability for evenings, weekends and holidays.

You will assist with staff management, policy implementation, and ticketing operations while ensuring excellent customer service. Ideal candidates bring 1–2 years in sales or customer service, strong communication skills, and the ability to thrive under pressure.