Box Office Duty Manager (Part Time)

TO Live; Toronto; On-site; CAD 25,000 - 39,000; Part time

Job summary

TO Live is seeking an experienced and outgoing Box Office Duty Manager to join our Ticketing team in a part-time role, with evenings and weekend hours. The Duty Manager will lead on-site Box Office operations across Meridian Hall, Meridian Arts Centre and St.

Lawrence Centre for the Arts, supervise staff, manage ticketing tasks, troubleshooting, and ensure high-quality customer service. This role requires strong leadership, comfort with cash handling, and the ability to coordinate across

Qualifications

• Minimum two years of Box Office/Ticketing experience.
• Strong leadership and teamwork skills.
• Excellent communication skills (phone, email, in person).
• Proficient with Microsoft Word, Excel & Outlook.
• Flexibility to work evenings and weekends.
• Knowledge of Ticketmaster family products is helpful.

Responsibilities

• Act as the on-site Box Office representative during shows and events.
• Supervise unionized Box Office staff and troubleshoot issues.
• Assist in daytime tasks: show setups, reporting, database management, customer outreach.
• Coordinate flow of ticketing information between departments; prepare reports and schedules.
• Test and troubleshoot software/hardware used at the box office.
• Handle cash sales and refunds and oversee cash procedures.
• Prepare nightly reports and maintain accurate ticket stock counts.
• Promote TO Live positively to patrons and partners.
• Other duties as required.

Skills

Box Office/Ticketing experience

Leadership

Communication

Problem-solving

MS Word/Excel/Outlook

Ticketmaster knowledge

Multilingual

Tools

Ticketmaster

Job description

TO Live is seeking an experienced and outgoing team player to join our Ticketing team in the part-time role of Box Office Duty Manager. This role consists of working evenings and weekend hours as required.

Under the direction of the Manager and Assistant Manager of Box Office Services, the Box Office Duty Manager is responsible for helping run the Box Offices of TO Live for events and performances, as well as supporting daytime Box Office operations when required, ensuring a high level of quality, efficiency, safety and warmth in customer and client service.

This position will be responsible for working shifts at Meridian Hall, Meridian Arts Centre, and the St. Lawrence Centre for the Arts, with the opportunity to take additional shifts at off-site venues where available.

Activities and Responsibilities

• Frequently act as the ranking on-site Box Office representative during shows and events at all TO Live venues, responsible for decision-making and troubleshooting without direct supervision.
• Direct, supervise and assist the unionized Box Office team, including troubleshooting technical issues, helping with sales and will call to prevent congestion and backups, preventing and resolving conflicts and customer service issues, coordinating emergency services, escalating issues to the appropriate departments, and generally acting as required to ensure the highest level of patron and client service is maintained.
• Provide support for the Ticketing/Box Office Management team in daytime tasks, including show setups, reporting, database management, customer service outreach, ticketing printing and mailing, etc.
• Advise and assist in hiring, training and disciplining unionized Box Office staff.
• Work closely with the Patron Services and Production Departments in the successful operation of shows, including providing information, materials and support to these departments to ensure the best success for the entire team.
• Assist in coordinating the flow of ticketing information between internal departments; prepare ticket counts, attendance reports, accessible bookings information sheets, schedules, duty assignments and other day to day department duties as assigned.
• Test and troubleshoot issues with software and hardware, including sales computers, ticket printers, pinpads, credit card swipes, ticket scanners, etc.
• Ensure employee conduct, uniform and personal hygiene requirements are met.
• Prepare nightly reports including house counts, deposits, incident reports, ticket audits, comp lists, client settlement backup, patron lists, and patron feedback.
• Maintain accurate counts of ticket stock, ticket wallets, labels, envelopes and other stationary materials required for a successful box office operation.
• Be an ambassador for TO Live and promote a positive perception of the organization at all times both internally & externally.
• Other duties as required.
• Handle cash when selling or refunding ticket orders.
• Oversee accurate cash out procedures and ensure necessary paperwork is complete.
• Ensure adherence to cash management procedures as set out by Finance.
• Verify, collect, count and deposit money after each performance shift.
• Collect and file proofs of payment (receipts, order confirmations) and proofs of pickup (signed ticket headers).

Job Requirements:

• Minimum two years of experience in Box Office/Ticketing.
• Excellent leadership and team-building skills.
• Strong technical, mathematical and logical thinking skills.
• Flexibility, adaptability, attention to detail, planning and organizational skills.
• Ability to communicate effectively and diplomatically by phone, email and in person with patrons, clients, and staff.
• Judgment and problem-solving skills to assess and resolve situations quickly, calmly, creatively and discretely.
• Good working knowledge of Microsoft Word, Excel & Outlook. Knowledge and experience with the Ticketmaster family of products is not required but would be highly valuable.
• Fluency in a language other than English is considered an asset.

Working Conditions

• Flexibility in hours includes regular work in evenings and weekends as required.
• Loud noise during some performances and events.
• Lack of natural light in workplace.
• Travel between TO Live venues as required.

The Organization:

TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Our recruitment process does not involve the use of artificial intelligence tools. All final hiring decisions are made by human reviewers.