Front of House Coordinator - Box Office & Events Lead

MacEwan International; Edmonton; Ibrido; CAD 52.000 - 75.000; Tempo pieno

Descrizione del lavoro

MacEwan University is seeking a Front of House Coordinator for a full-time continuing role within the Faculty of Fine Arts and Communications. You will manage front-of-house operations, ensure high service standards, and coordinate box office activities across events and performances.

The role requires two years of lead experience in box office/front of house, proficiency with Spektrix or similar ticketing systems, and strong communication and teamwork skills to support student engagement and

Competenze

• Diploma in Arts Management or equivalent.
• Two years of professional box office/front of house lead experience with a computerized ticketing system.
• Experience training/supervising staff and recruiting volunteers; knowledge of house management best practices.
• Spektrix experience would be an asset.
• Equivalency of education and experience may be considered.

Mansioni

• Provide access to sales reports for internal and external clients.
• Facilitate presentations of performance spaces to internal/external audiences.
• Display marketing messaging to ticket buyers and organizations.
• Update theatre software and messaging to ensure current information.
• Train Box Office personnel, Assistant Coordinators, Front of House and Usher staff.
• Ensure coverage for regular Box Office hours.
• Maintain safe, orderly flow of patrons in theatres and recital halls.
• Troubleshoot ticketing errors and miscommunication with clients on event days.
• Communicate event information to daily casual staff in writing.
• Maintain relationships with clients and community groups to encourage attendance.
• Distribute invitations and promotional materials with department/office coordination.

Conoscenze

Ticketing software usage

Cash handling

Customer service

Communication skills

Interpersonal skills

Time management

Team collaboration

Problem solving

Attention to detail

Formazione

Diploma in Arts Management

Strumenti

Spektrix

Microsoft Office

Google Suite

Descrizione del lavoro

MacEwan University is seeking a Front of House Coordinator for a full-time continuing role within the Faculty of Fine Arts and Communications. You will manage front-of-house operations, ensure high service standards, and coordinate box office activities across events and performances.

The role requires two years of lead experience in box office/front of house, proficiency with Spektrix or similar ticketing systems, and strong communication and teamwork skills to support student engagement and