Front of House Supervisor: Events & Safety Lead

Massey Theatre; New Westminster; Hybride; CAD 33 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Vacation pay in lieu

Casual position

Résumé du poste

Massey Theatre is seeking a Front of House Supervisor to lead on-site operations during events. The role supervises ushers, concession and box office staff, ensures guest safety and comfort, and serves as the primary contact for emergencies.

This casual, seasonal position runs October through June with a minimum four shifts per month; hours vary including evenings and weekends, and staff must stay standing and able to lift 25 pounds.

Qualifications

• Prior experience in front-of-house, hospitality or supervisory role.
• Excellent communication and people skills; ability to remain calm, decisive and organized under pressure, including during emergencies.

Responsabilités

• Manage, direct and support ushers, ticketing, and concession staff throughout each shift.
• Debrief ushers, concession, and other Front of House personnel before and after each event, addressing any issues and gathering feedback.
• Set a professional example for the team in conduct, dress, and communication.
• Serve as the designated point of reference for emergency procedures during events.
• Implement the venue’s safety plan as required and lead staff response in an emergency.
• Report any incidents, safety concerns, or irregularities to the Audience Services Supervisor promptly.
• Act as First Aid Attendant on calls. (Basic First Aid)
• Ensure events run on time, safely, and to the standard expected by the Theatre.
• Set up and reset of lobby and public areas, including signage, seating, and equipment.
• Troubleshoot and resolve operational issues as they arise during a shift.
• Staff are required to stay standing during their shift and be able to lift at least twenty-five pounds.
• Staff must uphold professional standards in communication, dress, and conduct.
• Strong knowledge of theatre or event safety and operation procedures is required.
• Staff should bring flexibility to necessary schedule changes, staying longer if events or performances end later than anticipated; end times are not always predictable.
• Food Safe, Serving It Right and First Aid certificates are an asset.

Connaissances

Front-of-House experience

Hospitality experience

Leadership

Communication

Calm under pressure

Description du poste

Massey Theatre is seeking a Front of House Supervisor to lead on-site operations during events. The role supervises ushers, concession and box office staff, ensures guest safety and comfort, and serves as the primary contact for emergencies.

This casual, seasonal position runs October through June with a minimum four shifts per month; hours vary including evenings and weekends, and staff must stay standing and able to lift 25 pounds.