Box Office Co-ordinator

Mari; Windsor; On-site; CAD 21,000 - 28,000; Part time

Job summary

Windsor Great Park Illuminated is seeking a friendly Box Office Co-ordinator to welcome guests, sell entry tickets and merchandise, and resolve queries at the Windsor Great Park Savill Garden box office. Hours are generally 3.00pm–10.30pm on a rota basis; the position is temporary.

Previous retail/customer service experience is required, with a confident, tech-savvy approach to handling cash, card payments and online ticket systems.

Qualifications

• Experience in retail/customer service required.
• Approachable with a customer-focused outlook.
• Positive, adaptable attitude in fast-paced environment.
• Strong numeracy and ability to learn ticketing systems.

Responsibilities

• Provide a professional and welcoming service to all guests at the Box Office
• Deliver and maintain a high-level of customer service at all times
• Sell entry tickets and handle ticket exchanges efficiently – training will be delivered on our online ticket systems
• Set up the Dines payment systems on a daily basis
• Set up the See ticket scanners
• Troubleshoot any technical issues
• Sell event merchandise
• Handle cash and card payments accurately and efficiently
• Respond to any guest questions or queries in a helpful manner
• Escalate any queries or issues to relevant managers as required
• Work in accordance with all Windsor Great Park Illuminated staff policies and practices

Skills

Customer service

Cash handling

Card payments

Retail experience

Numeracy

Tech savvy

Ticket systems

Tools

Ticketing system

See Tickets scanners

Payment terminals

Job description

Department

Box Office

Reports To

Duty Manager

The Job

As Box Office Co-ordinator you will be the face of Windsor Great Park Illuminated and will provide exceptional customer service to our guests whilst selling entry tickets, event merchandise and dealing effectively with customer queries and issues.

Hours of Work

Hours will be organised on a rota basis but will generally run from 3.00pm – 10.30pm

Contract Type / Length

Temporary

Location

Windsor Great Park – Savill Garden

Rate of Pay

TBC

Key Responsibilities:

• Provide a professional and welcoming service to all guests at the Box Office
• Deliver and maintain a high-level of customer service at all times
• Sell entry tickets and handle ticket exchanges efficiently – training will be delivered on our online ticket systems
• Set up the Dines payment systems on a daily basis
• Set up the See ticket scanners
• Troubleshoot any technical issues
• Sell event merchandise
• Handle cash and card payments accurately and efficiently
• Respond to any guest questions or queries in a helpful manner
• Escalate any queries or issues to relevant managers as required
• Work in accordance with all Windsor Great Park Illuminated staff policies and practices
• You will have previous experience working in a retail/customer service environment
• You will be approachable and friendly with a customer-focused outlook
• You will bring a positive, adaptable attitude with an ability to work in a fast-paced environment
• You will be tech savvy, confident handling cash and processing card payments
• You will have strong numeracy skills and be able to learn our ticketing and token online systems