Bilingual Veterinary Support Consultant - Remote

IDEXX; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company in Canada is seeking a Customer Support Representative fluent in both French and English. In this role, you will act as a liaison between customers and labs, addressing inquiries and clarifying lab test results. Strong customer service experience, technical skills, and the ability to maintain communication for extended periods are necessary. This position offers a competitive hourly rate of $20 and the possibility to work from home full-time with comprehensive benefits.

Benefits

Comprehensive health, dental, and vision benefits

Eligible for annual bonus

Supportive and collaborative work culture

Competitive hourly rate of $20

Qualifications

• Proven track record of providing exceptional customer service.
• Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment.
• Ability to maintain reliable attendance and work in a quiet environment while on the phone for 8 hours a day.

Responsibilities

• Act as the liaison between customers and the employer's laboratories.
• Answer customer questions and resolve issues quickly and effectively.
• Provide and clarify lab test results and coordinate follow‑up tests on samples.
• Manage a high volume of customer inquiries through various communication methods.

Skills

Fluency in both French and English

Exceptional customer service

Strong computer and technical skills

Education

Associate's or bachelor's degree in a computer-related or scientific discipline

Job description

A leading veterinary diagnostics company in Canada is seeking a Customer Support Representative fluent in both French and English. In this role, you will act as a liaison between customers and labs, addressing inquiries and clarifying lab test results. Strong customer service experience, technical skills, and the ability to maintain communication for extended periods are necessary. This position offers a competitive hourly rate of $20 and the possibility to work from home full-time with comprehensive benefits.