Bilingual Service Advisor: Customer Care & Sales

Groupe Lounsbury Group; Dieppe; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Group benefits plan including health, 

Employee discounts on cars

Career growth and continuous dev.

Job summary

Volkswagen Moncton is seeking a bilingual Service Advisor to provide customers with a great experience and represent the Volkswagen brand. The role involves discussing services, gathering vehicle information from technicians, and scheduling work in the service department.

Ideal candidates will have prior customer service or sales experience, strong interpersonal skills, and a valid driver's license with a clean record.

Qualifications

• Experience in customer service or sales is preferred.
• High school diploma or GED is required.

Responsibilities

• Discuss the required or recommended services for a vehicle with the customer.
• Gather information on the vehicle's condition from the Service Technicians, and advise the customer on recommended or urgently required services.
• Schedule service work in the service department.
• Explain the benefits and the potential outcomes of postponing repairs to customers.
• Other duties may be assigned as necessary.

Skills

Bilingual English/French

Interpersonal skills

Customer service

Computer skills

Valid drivers license

Education

High school diploma or GED

Job description

Volkswagen Moncton is seeking a bilingual Service Advisor to provide customers with a great experience and represent the Volkswagen brand. The role involves discussing services, gathering vehicle information from technicians, and scheduling work in the service department.

Ideal candidates will have prior customer service or sales experience, strong interpersonal skills, and a valid driver's license with a clean record.