Service Advisor/Conseiller en Service

Lounsbury Group of Companies; Atholville; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Group Benefit Plan including health, dental, vision, and life insurance

Great work culture

Employee discounts on cars and furniture

Pension Plan

Job summary

Join a leading dealership as a Bilingual Service Advisor where you will be the first point of contact for customers in the Service Department. With a focus on customer service, this role involves managing schedules, discussing service requirements, and maintaining strong communication. A supportive team with competitive benefits and a commitment to employee development awaits.

Qualifications

• 2 years experience in customer service or sales required.
• Must have strong customer service and problem-solving skills.
• Valid driver's license and clean driver's abstract needed.

Responsibilities

• Act as the first-point of contact for customers in the Service Department.
• Schedule work for technicians and discuss required services with customers.
• Explain benefits of services and potential outcomes of delays.

Skills

Customer service

Problem solving

Bilingual (English and French)

Education

High school diploma or equivalent

Job description

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The Opportunity

The Opportunity

Vision Ford is looking for a Bilingual Service Advisor. The Service Advisor's role is to be the dealership's first line of customer service. We are seeking a polite, friendly, and well-mannered individual to represent our company and the Vision Ford brand.

Why Work with Us?

Vision Ford is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages
• Group Benefit Plan including health, dental, vision, life insurance, that begin on your first day
• Great work culture
• Employee discounts on cars and furniture
• Pension Plan
  
  

Responsibilities

• Be the first-point of contact for customers in the Service Department
• Sell products or services that will maintain vehicles
• Schedule the work for technicians, in the service shop
• Discuss with customers the recommended or required services for their vehicle
• Gather information on vehicle condition from the technicians in order to inform the customer on recommended or urgently required services
• Explaining the benefits of services and the potential outcomes of delaying repairs to customers
  
  

Qualifications

• Must be able to speak in English and French
• High school diploma, or equivalent, is required
• A minimum of 2 years experience in customer service or sale
• Must be able to write in English
• Must have a valid driver's licenses and a clean driver's abstract
• Strong customer service skills, and problem solving skills
• Good work ethic

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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