Service Manager

Steele Auto Group; Dieppe; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement Savings Plan

Health & Dental Plans

Mental Health Support

Employee Discounts

Steele University

Job summary

Atlantic Mazda, part of Steele Auto Group, is seeking a Service Manager in the Dieppe/Moncton area to lead the day-to-day operations of the service department. You will support and motivate the team, maintain workflow, and help deliver a strong customer and employee experience.

Open to experienced Service Managers or tenured Service Advisors/Technicians with leadership potential. Compensation includes a base plus a performance bonus structure, with SteelE advantages such as a retirement plan,

Qualifications

• Previous dealership service management experience or tenured Service Advisor/Technician with leadership abilities.
• Strong leadership to motivate, engage, and develop a team.
• Excellent interpersonal and communication skills; well-organized and self-driven.

Responsibilities

• Lead, mentor, and develop the service team.
• Build an engaged, positive, and team-focused culture.
• Motivate the team and support strong day-to-day performance.
• Handle team challenges and conflict in a professional and constructive way.
• Drive customer satisfaction, profitability, and service excellence.
• Oversee repair procedures and ensure quality standards are maintained.
• Monitor workflow, productivity, and department performance.
• Lead the dealership’s Safety Committee and help maintain workplace safety.

Skills

Leadership

Team development

Conflict resolution

Interpersonal communication

Organizational skills

Front-counter operations

Bilingual (French & English)

Job description

Atlantic Mazda
665 Ferdinand Blvd
Dieppe, NB E1A7G1, CAN

• Service Staff
• Full-Time
• Requisition #: SERVI008543

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Atlantic Mazda is looking for a Service Manager to join our team in Moncton, New Brunswick! You will lead the day-to-day operations of the service department, support and motivate the team, keep workflow on track, and help create a strong customer and employee experience. We are open to experienced dealership Service Managers, as well as tenured Service Advisors or Technicians who have demonstrated strong leadership abilities and are ready to take the next step in their career.

Compensation:
Compensation is commensurate with knowledge, skills and abilities. The Salary for this position is comprised of a base plus performance bonus structure.

The Steele Advantage:

• 100% Matched Retirement Savings Plan - Because your future matters
• Flexible Health & Dental Plans – Affordable, dependable coverage for the people who matter most
• Mental Health & Wellness Support – 24/7 confidential support for you and your family
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations
• Access to Steele University – Learn anytime, anywhere and earn rewards as you grow your skills!

How You Will Make an Impact:

• Lead, mentor, and develop the service team
• Build an engaged, positive, and team-focused culture
• Motivate the team and support strong day-to-day performance
• Handle team challenges and conflict in a professional and constructive way
• Drive customer satisfaction, profitability, and service excellence
• Oversee repair procedures and ensure quality standards are maintained
• Monitor workflow, productivity, and department performance
• Lead the dealership’s Safety Committee and help maintain a strong focus on workplace safety

What Drives Your Success:

• You have previous dealership service management experience, or you are a tenured Service Advisor or Technician with proven leadership abilities
• You have strong leadership skills and know how to motivate, engage, and develop a team
• You are confident handling conflict and navigating challenging situations
• You know how to build a positive team culture and bring people together
• You have strong interpersonal and communication skills
• You understand front-counter and dealership service operations
• You are highly organized, self-driven, and comfortable managing a busy service department
• You are bilingual in French and English, which is considered an asset

You are flexible and available to work occasional Saturdays as required

You have a valid driver’s license and a clean driver’s abstract.

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classifications (NOC) requirements