Service Manager

Steele-Auto-Group; Dieppe; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Steele University

Job summary

Atlantic Mazda in Dieppe, NB seeks a Service Manager to lead the day-to-day service department, guide the team, and ensure smooth workflows. You will drive customer satisfaction, monitor performance, and uphold quality standards.

The ideal candidate has dealership service management experience or is a seasoned Service Advisor or Technician with leadership skills. Bilingual French/English is an asset; Saturday availability and a valid driver's license are required.

Qualifications

• Experience as a dealership service manager or in a lead role within a service department.
• Ability to mentor and develop a service team.
• Willingness to work occasional Saturdays.

Responsibilities

• Lead, mentor, and develop the service team.
• Build an engaged, positive, and team-focused culture.
• Motivate the team and support daily performance.
• Handle challenges and conflicts professionally.
• Drive customer satisfaction, profitability, and service excellence.
• Oversee repair procedures and ensure quality standards.

Skills

Leadership

Team building

Communication

Bilingual French/English

Job description

Atlantic Mazda
665 Ferdinand Blvd
Dieppe, NB E1A7G1, CAN

• Service Staff
• Full-Time
• Requisition #: SERVI008543

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Atlantic Mazda is looking for a Service Manager to join our team in Moncton, New Brunswick! You will lead the day-to-day operations of the service department, support and motivate the team, keep workflow on track, and help create a strong customer and employee experience. We are open to experienced dealership Service Managers, as well as tenured Service Advisors or Technicians who have demonstrated strong leadership abilities and are ready to take the next step in their career.

Compensation:
Compensation is commensurate with knowledge, skills and abilities. The Salary for this position is comprised of a base plus performance bonus structure.

The Steele Advantage:

• 100% Matched Retirement Savings Plan - Because your future matters
• Flexible Health & Dental Plans – Affordable, dependable coverage for the people who matter most
• Mental Health & Wellness Support – 24/7 confidential support for you and your family
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations
• Access to Steele University – Learn anytime, anywhere and earn rewards as you grow your skills!

How You Will Make an Impact:

• Lead, mentor, and develop the service team
• Build an engaged, positive, and team-focused culture
• Motivate the team and support strong day-to-day performance
• Handle team challenges and conflict in a professional and constructive way
• Drive customer satisfaction, profitability, and service excellence
• Oversee repair procedures and ensure quality standards are maintained
• Monitor workflow, productivity, and department performance
• Lead the dealership’s Safety Committee and help maintain a strong focus on workplace safety

What Drives Your Success:

• You have previous dealership service management experience, or you are a tenured Service Advisor or Technician with proven leadership abilities
• You have strong leadership skills and know how to motivate, engage, and develop a team
• You are confident handling conflict and navigating challenging situations
• You know how to build a positive team culture and bring people together
• You have strong interpersonal and communication skills
• You understand front-counter and dealership service operations
• You are highly organized, self-driven, and comfortable managing a busy service department
• You are bilingual in French and English, which is considered an asset

You are flexible and available to work occasional Saturdays as required

You have a valid driver’s license and a clean driver’s abstract.

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classifications (NOC) requirements