Service Advisor

Groupe Lounsbury Group; Dieppe; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Group benefits plan including health, 

Employee discounts on cars

Career growth and continuous dev.

Job summary

Volkswagen Moncton is seeking a bilingual Service Advisor to provide customers with a great experience and represent the Volkswagen brand. The role involves discussing services, gathering vehicle information from technicians, and scheduling work in the service department.

Ideal candidates will have prior customer service or sales experience, strong interpersonal skills, and a valid driver's license with a clean record.

Qualifications

• Experience in customer service or sales is preferred.
• High school diploma or GED is required.

Responsibilities

• Discuss the required or recommended services for a vehicle with the customer.
• Gather information on the vehicle's condition from the Service Technicians, and advise the customer on recommended or urgently required services.
• Schedule service work in the service department.
• Explain the benefits and the potential outcomes of postponing repairs to customers.
• Other duties may be assigned as necessary.

Skills

Bilingual English/French

Interpersonal skills

Customer service

Computer skills

Valid drivers license

Education

High school diploma or GED

Job description

Volkswagen Moncton is looking for a bilingual Service Advisor.

The Service Advisor's role is to provide our customers with a great experience. We are seeking a polite, friendly, and well-mannered individual to represent our company and the Volkswagen brand.

If you enjoy building relationships with people and you like to provide value-added services by selling, then this position is for you!

This role pays a combination of an hourly wage and commission/bonus.

Work With Us

Volkswagen Moncton is a part of the Lounsbury Group of Companies. We are committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages
• Group Benefits Plan including health, dental, vision, and life insurance (begins on your first day of work)
• Employee discounts on cars and furniture
• Career growth and continuous development

Responsibilities

• Discuss the required or recommended services for a vehicle with the customer
• Gather information on the vehicle's condition from the Service Technicians, and advise the customer on recommended or urgently required services
• Schedule service work in the service department
• Explain the benefits and the potential outcomes of postponing repairs to customers
• Other duties may be assigned as necessary

Qualifications

Previous experience in customer service or sales is preferred

• Has good computer skills and an aptitude to learn new software
• Bilingual in English and French is a requirement
• High school diploma or GED is required
• Strong interpersonal and customer service skills
• Likes helping people
• Good work ethic
• Must have a valid driver's license & clean driver's abstract