Bilingual Insurance Advisor — Home & Auto

RBC Insurance Group; Terrebonne; Presencial; CAD 52.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards package

Flexible benefits

Stock options

Diversity & Inclusion

Descripción de la vacante

RBC Insurance Group in Montréal is seeking a bilingual Licensed Insurance Advisor for Home & Auto to provide insurance advice and options to clients over the phone. You’ll be empathetic, helpful, and deliver clear, upfront guidance to protect what matters most.

You’ll contribute to team sales goals by recommending personal home and auto solutions and referring clients to partners within the organization. You’ll handle inbound calls, build relationships, complete needs assessments, and maintain

Formación

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to obtain it and the General Insurance License for Ontario and other provinces (training offered by RBC to get the certifications).
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Responsabilidades

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

Conocimientos

Cross-Selling

Customer Needs

Customer Service

Group Problem Solving

Insurance Product Development

Sales

Educación

Post-secondary education

Descripción del empleo

RBC Insurance Group in Montréal is seeking a bilingual Licensed Insurance Advisor for Home & Auto to provide insurance advice and options to clients over the phone. You’ll be empathetic, helpful, and deliver clear, upfront guidance to protect what matters most.

You’ll contribute to team sales goals by recommending personal home and auto solutions and referring clients to partners within the organization. You’ll handle inbound calls, build relationships, complete needs assessments, and maintain