Bilingual Home & Auto Insurance Advisor

RBC Insurance Group; Mascouche; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards package

Flexible work arrangements

Stock options

Learning programs and career developm

Supportive, inclusive team

Job summary

RBC Insurance Group in Montréal is seeking an experienced bilingual Licensed Insurance Advisor for Home & Auto to be the trusted voice on the other end of the phone, providing guidance and options to protect clients' priorities. You will engage in needs assessments, deliver clear advice, and contribute to individual and team sales goals while collaborating with partners across the RBC organization.

Ideal candidates possess appropriate licenses/certifications and a passion for exceptional client

Qualifications

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to obtain it and the General Insurance License for Ontario and other provinces (training offered by RBC to get the certifications).
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients.
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm.
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

Skills

Cross-Selling

Customer Needs

Customer Service

Group Problem Solving

Insurance Product Development

Sales

Bilingual English/French

Education

Post-secondary education

Job description

RBC Insurance Group in Montréal is seeking an experienced bilingual Licensed Insurance Advisor for Home & Auto to be the trusted voice on the other end of the phone, providing guidance and options to protect clients' priorities. You will engage in needs assessments, deliver clear advice, and contribute to individual and team sales goals while collaborating with partners across the RBC organization.

Ideal candidates possess appropriate licenses/certifications and a passion for exceptional client