Bilingual Home & Auto Insurance Advisor

RBC Insurance Group; Repentigny; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards package

Flexible work arrangements

Stock options

Inclusive team culture

Job summary

RBC Insurance Group in Montréal is seeking a Licensed Insurance Advisor for Home & Auto. You'll be the trusted voice on the phone, offering advice and options to help clients protect what matters most, with empathy, clarity, and a focus on delivering an exceptional client experience.

You will complete needs assessments, stay compliant with underwriting rules, and collaborate with partners across the RBC team.

Qualifications

• Quebec Damage Insurance certificate and Ontario General Insurance License required.
• Bilingual English and French communications skills.
• Strong customer service and relationship-building abilities.
• Ability to work across shifts within operating hours.
• Digital literacy with smartphones/tablets/computers.

Responsibilities

• Provide insurance advice and solutions to clients via inbound calls.
• Deliver a consistent, positive client experience and resolve concerns at first contact.
• Complete needs assessments using tools to support recommendations.
• Understand regulatory risk when underwriting home & auto policies.
• Use procedures effectively during client conversations.
• Collaborate with partners to work as one RBC team.

Skills

Adaptability

Advice Based Solutions

Client Discovery

Communication

Critical Thinking

Curious Mindset

Customer Service

Digital Literacy

Job description

RBC Insurance Group in Montréal is seeking a Licensed Insurance Advisor for Home & Auto. You'll be the trusted voice on the phone, offering advice and options to help clients protect what matters most, with empathy, clarity, and a focus on delivering an exceptional client experience.

You will complete needs assessments, stay compliant with underwriting rules, and collaborate with partners across the RBC team.