Bilingual Home & Auto Insurance Advisor

RBC Insurance Group; Mont-Tremblant; On-site; CAD 65,000 - 90,000; Full time

Job summary

RBC Insurance Group in Montreal seeks a bilingual Licensed Insurance Advisor for Home & Auto to provide insurance guidance and options to protect clients’ assets. You will deliver clear, upfront advice within a supportive, empathetic approach and contribute to team sales goals by recommending personal home and auto solutions.

Responsibilities include handling inbound calls, performing needs assessments, understanding regulatory risk, and collaborating with RBC partners to deliver an exceptional

Qualifications

• Bilingual English/French is required to serve both language clients.
• Experience in customer service or sales within a contact centre is preferred.
• Knowledge of insurance products and consulting skills are advantageous.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Exhibit a consistent, positive client experience and resolve concerns at first point of contact.
• Complete personalized needs assessments using tools and calculators to support recommendations.
• Demonstrate understanding of regulatory risk when underwriting home and auto policies.
• Follow RBC procedures during client conversations and build relationships with partners.

Skills

Cross-Selling

Customer Needs

Customer Service

Group Problem Solving

Insurance Product Development

Sales

Education

Post-secondary education

Job description

RBC Insurance Group in Montreal seeks a bilingual Licensed Insurance Advisor for Home & Auto to provide insurance guidance and options to protect clients’ assets. You will deliver clear, upfront advice within a supportive, empathetic approach and contribute to team sales goals by recommending personal home and auto solutions.

Responsibilities include handling inbound calls, performing needs assessments, understanding regulatory risk, and collaborating with RBC partners to deliver an exceptional