Bilingual Inside Sales Specialist — Renewals & Growth (Remote)

InnovMetric Software; Quebec; Remote; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

Teleworking

Group insurance and telemedicine

Job summary

InnovMetric Software is seeking an Inside Sales Specialist to support our North American operations from Quebec. You will renew technical support contracts, nurture client relationships, and identify new sales opportunities while collaborating closely with Account Managers.

You will engage with current software users in North America, onboard new clients, and contribute to marketing campaigns and customer journeys. Strong English and French communication is essential.

Qualifications

• Minimum 5 years of experience in B2B sales or sales prospecting.
• Build and maintain strong business relationships to identify growth opportunities.
• Proactive and strategic client follow-ups to strengthen relationships and retention.
• Client-centric approach for value-added interactions with clients.
• Clear and professional communication by phone and email.
• Plan, organize, and prioritize activities independently to meet objectives.
• Collaborate with various departments to ensure smooth handling of client matters.
• CRM experience is an asset for follow-up and business development.
• Fluency in French and English (spoken and written).

Responsibilities

• Secure renewals of technical support contracts with North American customers.
• Onboard new clients and improve the customer journey.
• Identify new sales opportunities among existing clients.
• Participate in targeted sales campaigns and events.
• Assist account managers in scheduling client meetings.
• Update the CRM with client interaction data.
• Encourage client participation in seminars and marketing events.
• Contribute to process improvements and business development.

Skills

B2B sales experience

Relationship building

Proactive follow-ups

Client-centric communication

Phone and email communication

Time management

Interdepartmental collaboration

CRM for follow-up (asset)

Bilingual: French & English

Tools

CRM

Job description

InnovMetric Software is seeking an Inside Sales Specialist to support our North American operations from Quebec. You will renew technical support contracts, nurture client relationships, and identify new sales opportunities while collaborating closely with Account Managers.

You will engage with current software users in North America, onboard new clients, and contribute to marketing campaigns and customer journeys. Strong English and French communication is essential.