Inside Sales Representative (ISR) - Quebec

InnovMetric Software; Quebec; Remote; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

Teleworking

Group insurance and telemedicine

Job summary

InnovMetric Software is seeking an Inside Sales Specialist to support our North American operations from Quebec. You will renew technical support contracts, nurture client relationships, and identify new sales opportunities while collaborating closely with Account Managers.

You will engage with current software users in North America, onboard new clients, and contribute to marketing campaigns and customer journeys. Strong English and French communication is essential.

Qualifications

• Minimum 5 years of experience in B2B sales or sales prospecting.
• Build and maintain strong business relationships to identify growth opportunities.
• Proactive and strategic client follow-ups to strengthen relationships and retention.
• Client-centric approach for value-added interactions with clients.
• Clear and professional communication by phone and email.
• Plan, organize, and prioritize activities independently to meet objectives.
• Collaborate with various departments to ensure smooth handling of client matters.
• CRM experience is an asset for follow-up and business development.
• Fluency in French and English (spoken and written).

Responsibilities

• Secure renewals of technical support contracts with North American customers.
• Onboard new clients and improve the customer journey.
• Identify new sales opportunities among existing clients.
• Participate in targeted sales campaigns and events.
• Assist account managers in scheduling client meetings.
• Update the CRM with client interaction data.
• Encourage client participation in seminars and marketing events.
• Contribute to process improvements and business development.

Skills

B2B sales experience

Relationship building

Proactive follow-ups

Client-centric communication

Phone and email communication

Time management

Interdepartmental collaboration

CRM for follow-up (asset)

Bilingual: French & English

Tools

CRM

Job description

Overview

Are you known for your proactivity, dynamism, and excellent communication skills? Here is an opportunity to put your customer service skills and your ability to build lasting client relationships to good use.

We are looking for an Inside Sales Specialist to support the growth of our operations in North America and assist our direct sales team.

In this role, you will contribute to the retention and satisfaction of our North American customer base by providing personalized support, ensuring contract renewals, and collaborating closely with Account Managers. If you enjoy building trusted relationships, asking the right questions, and working in a collaborative environment, this opportunity is for you.

Responsibilities

Under the supervision of the Lead Coordinator, Direct Sales, you will be responsible for securing the renewals of technical support contracts for North American customers. Through value-added interactions and a personalized, customer-centric approach, you will generate new business opportunities for account managers while building strong, trusted relationships with customers.

• Contact current software users in North America to follow up on technical support contract renewals
• Contribute actively to onboarding new clients and continuously improving the customer journey
• Identify new sales opportunities among existing clients
• Participate in targeted sales campaigns
• Assist account managers in scheduling and coordinating client meetings
• Update the company database using information gathered during client interactions
• Encourage clients to participate in seminars and other marketing events
• Perform any other duties that contribute to process improvement, business development, and direct sales growth

Qualifications

• Have at least five years of experience in B2B sales or sales prospecting
• Build and maintain strong business relationships to understand client needs and identify growth opportunities
• Demonstrate a proactive and strategic approach to client follow-ups
• Apply a client-centric approach that fosters value-added interactions and strengthens client relationships
• Communicate clearly, professionally, and confidently by phone and email
• Plan, organize, and prioritize activities independently to manage time and objectives effectively
• Collaborate with various departments to ensure that client matters are handled smoothly
• Know how to use a CRM for follow-up and business development activities (an asset)
• Be fluent in French and English, both spoken and written

InnovMetric offers excellent working conditions:

• Flexible work schedule, allowing for a good balance between personal and professional life
• Possibility of teleworking
• Competitive salary and bonus system
• Group insurance and telemedicine service
• Free tea, coffee, and parking
• Sports and social activities as well as IMBand music group (check it out onYoutube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.