Bilingual Inside Sales Pro EN/FR Ottawa Territory

ThermoFisher Scientific; Ottawa; On-site; CAD 41,000 - 61,000; Full time

Job summary

Based at our Canadian Head Office in Ottawa, Ontario, the Inside Sales Representative manages a defined territory of new and existing Canadian customers. You’ll build customer relationships, identify opportunities to grow the business, and support customers across a broad portfolio of research products and services.

You’ll connect with customers by phone, email, and Microsoft Teams, in English and French, with a one-week onboarding program in the United States and travel for sales meetings

Qualifications

• Bachelor’s degree required; a degree in a science-related field is preferred.
• At least two years of experience in sales or a laboratory environment.
• Fluency in both English and French is required to communicate with customers and partners.

Responsibilities

• Build and maintain relationships with purchasing contacts, end users, and other customer stakeholders in your assigned territory.
• Contact existing and prospective customers by phone, email, and other channels to understand their needs and identify opportunities.
• Recommend relevant products and services from a broad portfolio, and introduce customers to new offerings.
• Develop relationships across customer accounts and work with internal teams and suppliers to connect customers with the right resources.
• Research competitor and industry activity to inform territory plans and customer conversations.
• Manage pricing and negotiate within established guidelines to support customer needs and territory profitability.
• Advise customers about product availability, supply and pricing trends, and inventory considerations.
• Maintain accurate customer records, sales activity, territory information, and required reports in Salesforce, the CRM system.
• Identify customer issues or potential problems and involve your supervisor or other appropriate partners when needed.
• Represent Thermo Fisher Scientific professionally in all customer interactions.

Skills

Bilingual English/French

Interpersonal skills

Communication skills

Goal-oriented

Time management

Education

Bachelor’s degree

Tools

Salesforce

Job description

Based at our Canadian Head Office in Ottawa, Ontario, the Inside Sales Representative manages a defined territory of new and existing Canadian customers. You’ll build customer relationships, identify opportunities to grow the business, and support customers across a broad portfolio of research products and services.

You’ll connect with customers by phone, email, and Microsoft Teams, in English and French, with a one-week onboarding program in the United States and travel for sales meetings