Global Sales Support Coordinator

InnovMetric Software; Quebec; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work schedule

Teleworking option

Group insurance

EFAP

Tea, coffee, and parking

Sports and social activities

Job summary

InnovMetric is seeking a Sales Coordinator to support global distribution and internal teams. You will process partner requests, analyze needs, ensure data integrity in CRM, and drive continuous improvement while maintaining high customer service levels.

The role requires 3+ years in a similar position, bilingual French/English, and proficiency with MS 365 and CRM systems. Flexible schedule and potential teleworking are offered.

Qualifications

• Hold a degree in business administration or another relevant field.
• Have at least 3 years of experience in a similar role.
• Demonstrate thoroughness and attention to detail.
• Deliver high-quality customer service and build strong relationships with partners.
• Apply sound professional judgment and strong analytical skills when handling requests.
• Collaborate effectively with stakeholders across the organization.

Responsibilities

• Process and follow up on partner requests related to pricing, commercial terms, licenses, orders, and renewals.
• Analyze business requests submitted by partners for approval, recommend solutions that meet their needs, and ensure compliance with business rules.
• Apply policies, procedures, and business rules consistently by obtaining the approvals required to process requests.
• Ensure the integrity and accuracy of business, customer, and partner data in the CRM and other business systems.
• Guide partners in effectively using tools, processes, and best practices to support their operations and build strong relationships.
• Contribute to the continuous improvement, standardization, and optimization of team processes and practices.

Skills

Customer service

Analytical skills

Stakeholder collaboration

Multi-tasking

MS 365

Education

Business administration degree

Tools

CRM software

Excel

PowerPoint

Job description

InnovMetric is seeking a Sales Coordinator to support global distribution and internal teams. You will process partner requests, analyze needs, ensure data integrity in CRM, and drive continuous improvement while maintaining high customer service levels.

The role requires 3+ years in a similar position, bilingual French/English, and proficiency with MS 365 and CRM systems. Flexible schedule and potential teleworking are offered.