Bilingual Inside Sales Manager

Beyond Bilingual Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dynamic sales organization in Montreal is seeking a Bilingual Inside Sales Manager to lead their Inside Sales Team. The role involves developing sales strategies, managing B2B sales initiatives, and ensuring customer satisfaction. Candidates must be bilingual in French and English, with significant experience in sales management and a willingness to travel occasionally. This position offers a full-time, permanent contract with various employee benefits.

Benefits

Life Insurance and Short-Term Disability

Stock Purchase Plan

Company match on RRSP

Paid Vacation, Holidays, and Personal Days

Benefits may vary by site

Qualifications

• 3 years of relevant B2B sales management experience.
• 3 years direct B2B sales experience.
• Willingness to travel occasionally.

Responsibilities

• Manages activities of the Inside Sales Team.
• Develops and implements sales and marketing programs.
• Supervises team members to meet sales call activity goals.

Skills

Bilingual (French and English)

B2B sales management

Customer satisfaction

Education

Bachelor’s degree or high school diploma/GED plus 4 years experience

Job description

Bilingual Inside Sales Manager
Full Time, Permanent

• Life Insurance and Short-Term Disability
• Stock Purchase Plan
• Company match on RRSP
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site

Responsibilities

Job Summary

Manages the activities of the Inside Sales Team and provides an accomplished level of expertise in the sale of services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs, and provides guidance and direction to Inside Sales Team members.

Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Supervises activities of the Inside Sales Department, ensuring team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training, both formal and informal, for all Inside Sales Representatives.
• Participates in training and coaching the Inside Sales staff.
• Assists in communication and maintenance of pricing and service strategies.
• Maintains accurate customer records for all customer interactions including prospect data, contracts, and documentation.
• Works to develop and implement strategies to up-sell and cross-sell via outbound calls.
• Communicates goals to Inside Sales Representatives and arranges necessary training.

Supervisory Responsibilities:

• Direct supervisionof 10 full-time employees (Inside Sales Supervisor & Account Executives)
• Indirect supervisionof 10 full-time employees (Account Associates)

Qualifications

Qualifications:

Education and Experience

• Bachelor’s degree (or high school diploma/GED with 4 years of relevant experience)
• 3 years of relevant B2B sales management experience + 3 years direct B2B sales experience
• Willingness to Travel:Occasionally
• Bilingual (French and English) — mandatory due to interprovincial communications