Bilingual HR Support Specialist (Contract, Canada)

Tracti.on; Montreal (administrative region); Híbrido; CAD 42 000 - 54 000; Tempo integral

Resumo da oferta

Tracti.on is seeking a Customer Service Representative for Human Resources on a 1-year contract. You will be the first point of contact for employees across Canada, handling HR inquiries with a focus on fast, friendly service.

Proficiency in French and English is required to collaborate with colleagues and clients nationwide. You will respond to inquiries via phone or ServiceNow, determine actions, and escalate complex cases to Level 2 as needed, while providing clear HR policy information.

Qualificações

• Minimum of 1 year of experience in customer service (preferably in a call center).
• Ability to manage multiple systems, emails, and phone calls simultaneously.
• Bilingual in French and English, both spoken and written, across Canada.

Responsabilidades

• Respond to employee inquiries via phone or ticketing system, providing fast, courteous service.
• Serve as the first point of contact for HR inquiries and escalate complex issues as needed.
• Provide clear information about HR policies, procedures, and processes.

Conhecimentos

Customer service

Bilingual French English

Multitasking

ServiceNow

Ferramentas

ServiceNow

Descrição da oferta de emprego

Tracti.on is seeking a Customer Service Representative for Human Resources on a 1-year contract. You will be the first point of contact for employees across Canada, handling HR inquiries with a focus on fast, friendly service.

Proficiency in French and English is required to collaborate with colleagues and clients nationwide. You will respond to inquiries via phone or ServiceNow, determine actions, and escalate complex cases to Level 2 as needed, while providing clear HR policy information.