Customer service representative Human Resources (Contract 1 year)

UAP inc.; Montreal (administrative region); On-site; CAD 40,000 - 52,000; Full time

Job summary

UAP in Canada is seeking a Customer Service Representative in Human Resources for a 1-year fixed-term contract. You will be the first point of contact for team members across Canada, answering questions and guiding them through HR topics.

Respond to inquiries by phone or ServiceNow, provide fast, courteous service, and escalate complex cases to Level 2 when needed. You will help create an excellent employee experience.

Qualifications

• Minimum 1 year of experience in customer service (call center preferred).
• Ability to manage multiple systems, emails, and phone calls concurrently.
• Bilingual in French and English, both spoken and written.

Responsibilities

• Respond to employee inquiries via phone or ServiceNow, delivering fast, courteous support.
• Act as first point of contact for HR questions across Canada and triage/resolve or escalate issues.
• Provide clear information about HR policies, procedures, and processes.

Skills

Customer service experience

Multitasking

Bilingual: French & English

ServiceNow

Tools

ServiceNow

Job description

Customer service representative Human Resources (Contract 1 year)

• Full-time
• Division: CCH_CAN_Corpo
• Reg/Temp: Fixed Term (Fixed Term)
• Salary Grade: UAP - U1A
• Dept ID: CC_CAN_09139013
• Region: CCH_CAN_People_and_Culture

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

• Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
• Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and elevate complex situations to Level 2 technicians;
• Provide clear and accurate information about HR policies, procedures, and processes.

This is a temporary 1 year contract.

To join our team, you need:

• A minimum of 1 year of experience in customer service (preferably in a call center).
• Ability to simultaneously manage multiple systems, emails, and phone calls.
• Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.