Bilingual Executive Support Pro — Hybrid, Global Impact

Turo; Toronto; Hybrid; CAD 54,000 - 67,000; Full time

Job summary

A leading car sharing platform is looking for a bilingual customer support representative in Toronto. The ideal candidate will have 3+ years of customer support experience, outstanding communication skills in English and French, and a knack for problem-solving. This hybrid role involves providing exceptional service to hosts and guests, addressing various customer inquiries, and working collaboratively with the team. Competitive salary and comprehensive benefits offered.

Benefits

Equity and benefits for all full-time employees

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Paid time off to relax and recharge

In-office perks including lunch and snacks

Qualifications

• 3+ years of experience in high-level customer support environment.
• Outstanding attention to detail.
• Experience using customer service applications.

Responsibilities

• Provide exceptional experiences for hosts and guests.
• Field a variety of cases related to reservations and billing.
• Ensure quick resolution of issues.

Skills

Customer support experience

Bilingual (English and French)

Problem-solving skills

Communication skills

Empathy and de-escalation

Education

University undergraduate degree

Tools

Zendesk

Kustomer

Google Docs

Google Sheets

Excel

Job description

A leading car sharing platform is looking for a bilingual customer support representative in Toronto. The ideal candidate will have 3+ years of customer support experience, outstanding communication skills in English and French, and a knack for problem-solving. This hybrid role involves providing exceptional service to hosts and guests, addressing various customer inquiries, and working collaboratively with the team. Competitive salary and comprehensive benefits offered.