Bilingual Engine Tech Support Specialist

Husqvarna Group; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading outdoor power equipment company in Montreal seeks a Technical Product Specialist level 2. The role involves providing technical support to distributors and customers for troubleshooting and product knowledge. Candidates should be bilingual in French and English, with a minimum of 1-3 years in related mechanical experience preferred. This position requires excellent interpersonal skills and the ability to operate outdoor equipment.

Qualifications

• 1-3 years of engine or mechanical experience is preferred.
• Exceptional knowledge of Outdoor Power Products and applications required.
• Experience in a contact center is beneficial.

Responsibilities

• Respond to technical questions from distributors and dealers.
• Troubleshoot and diagnose customer issues.
• Record details of cases in CRM.
• Provide customer service functions, such as placing orders.

Skills

French and English Bilingual

Customer service skills

Interpersonal skills

MS Office

Multi-tasking

Education

High school graduate or GED

Technical Vocational degree in engine technologies

Tools

CRM systems

Electronic parts lookup systems

Job description

A leading outdoor power equipment company in Montreal seeks a Technical Product Specialist level 2. The role involves providing technical support to distributors and customers for troubleshooting and product knowledge. Candidates should be bilingual in French and English, with a minimum of 1-3 years in related mechanical experience preferred. This position requires excellent interpersonal skills and the ability to operate outdoor equipment.