Bilingual Desktop IT Services Supervisor (Onsite)

House of Commons (Canada) / Chambre des communes (Canada); Ottawa; On-site; CAD 86,000 - 109,000; Full time

Job summary

The House of Commons Administration is hiring a Desktop Consulting and Field Services Supervisor. This full-time role leads IT support across the Parliament Precinct Network, coordinating setup, maintenance, troubleshooting, and support for desktop and networked systems, software, mobile devices, and printing solutions.

The ideal candidate has leadership experience, strong IT support background, and a client-centric approach.

Qualifications

• Recent experience supervising a technical team in a fast-paced IT environment.
• Experience in desktop consulting and field services.
• Experience dealing with high-profile clients and VIPs.
• Experience coordinating activities across multiple teams.

Responsibilities

• Lead and coordinate IT support services for Parliament clients.
• Oversee setup, maintenance, and support of standalone and networked systems.
• Manage standard software, mobile devices, and printing solutions.
• Respond to recurring issues and help define service agreements.
• Contribute to long-term planning and ongoing service improvements.

Skills

Leadership

Team supervision

IT support

Client-focused

Communication skills

Education

Post-secondary diploma in Computer Science / Information Technology / Information Management

Tools

Service management tools

Job description

The House of Commons Administration is hiring a Desktop Consulting and Field Services Supervisor. This full-time role leads IT support across the Parliament Precinct Network, coordinating setup, maintenance, troubleshooting, and support for desktop and networked systems, software, mobile devices, and printing solutions.

The ideal candidate has leadership experience, strong IT support background, and a client-centric approach.