Desktop Consulting and Field Services Supervisor

House of Commons (Canada) / Chambre des communes (Canada); Ottawa; Presencial; CAD 86.000 - 109.000; Tempo integral

Resumo da vaga

The House of Commons Administration is hiring a Desktop Consulting and Field Services Supervisor. This full-time role leads IT support across the Parliament Precinct Network, coordinating setup, maintenance, troubleshooting, and support for desktop and networked systems, software, mobile devices, and printing solutions.

The ideal candidate has leadership experience, strong IT support background, and a client-centric approach.

Qualificações

• Recent experience supervising a technical team in a fast-paced IT environment.
• Experience in desktop consulting and field services.
• Experience dealing with high-profile clients and VIPs.
• Experience coordinating activities across multiple teams.

Responsabilidades

• Lead and coordinate IT support services for Parliament clients.
• Oversee setup, maintenance, and support of standalone and networked systems.
• Manage standard software, mobile devices, and printing solutions.
• Respond to recurring issues and help define service agreements.
• Contribute to long-term planning and ongoing service improvements.

Conhecimentos

Leadership

Team supervision

IT support

Client-focused

Communication skills

Formação

Post-secondary diploma in Computer Science / Information Technology / Information Management

Ferramentas

Service management tools

Descrição da vaga

Desktop Consulting and Field Services Supervisor

• Full-time
• Open to: Employees of the House of Commons Administration
• Language Requirements: Bilingual (English and French)
• Closing Date (YYYY-MM-DD): 2026-11-13
• Outcome: Fixed Term
• Hours: Full-time (35 hours a week)
• Rate of Pay ($): 85 994 - 108 809
• Classification: TKG-D

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons’ Digital Services and Real Property is currently looking to staff the Desktop Consulting and Field Services Supervisor position.

This recruitment and selection process is restricted to House of Commons employees.

As the Desktop Consulting and Field Services Supervisor, you lead and coordinate IT support services for clients across the Parliament Precinct Network, overseeing, prioritizing and coordinating the setup, maintenance, troubleshooting, and support of both standalone and networked systems, as well as standard software, mobile devices and printing solutions. You’ll also respond to recurring issues, help define service agreements and contribute to long-term planning and continuous service improvements.

We’re seeking an individual with proven leadership abilities, extensive IT support experience, and a client-centric approach. You are a adaptable problem-solver with excellent communication skills and a strong commitment to professionalism.

Digital Services and Real Property has a requirement of a 24/7 support model and work activities related to this role may require working irregular hours and overtime to meet our operational requirements.As part of this position, you must be willing to work onsite five (5) days a week.

Top Reasons to Join the Desktop Consulting and Field Services team:

If you're already making an impact by maintaining critical technical infrastructure, providing exceptional user support, and collaborating with teams across the organization, this is an opportunity to take the next step in your career. Continue driving excellence in technology and support!

Education:

• Post-secondary education diploma in Computer Science, Information Technology, Information Management or a related field OR an acceptable combination of education, training and relevant experience.

Experience:

• Recent experience supervising a technical team, including workload planning, performance management, and staff development, in a fast-paced IT operational environment;
• Experience in technical domains related to desktop consulting and field services;
• Experience dealing with high profile clients and VIP;
• Experience coordinating activities involving multiple teams or stakeholders.

Assets:

• Experience supervising a unionized team;
• Experience in using service management tools;
• Experience in effective delegation of tasks and following up on outcomes;
• Experience in conflict resolution and team support under pressure.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [e-mail] .

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.