Help Desk Specialist

Akkodis

Ottawa

On-site

CAD 60,000 - 80,000

Part time

14 days+

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Job summary

A leading IT services provider is seeking a Help Desk Specialist based in Ottawa. The role requires a minimum of 5 years of Help Desk experience and active Secret Clearance. Candidates should be able to provide IM/IT services and troubleshoot various equipment, including PCs and software. Bilingual candidates are preferred. This is a contract position offering opportunities in the IT industry.

Qualifications

Must have 5+ years of Help Desk experience.
Bilingual is an asset.
Active Secret Clearance is required.

Responsibilities

Provide various levels of IM/IT services to clients via telephone, ITSM tools, and/or email.
Resolve and/or instruct clients on IM/IT issues.
Perform software/hardware installation and troubleshooting.

Skills

Help Desk experience

Bilingual

Active Secret Clearance

Tools

ITSM tools

Microsoft Office

Active Directory

Job description

Must be available to work onsite in Ottawa. Only candidates who hold an active Secret Clearance will be considered. Being bilingual is an asset. Must have 5+ years of Help Desk experience.

Job Description:

Successful candidates will be providing various levels of IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries.

Provide on-site problem determination and resolution in direct support of the following: Personal Computers (PCs), laptops, tablets, monitors, equipment, printers, scanners, rollout activities, software/hardware installation, and troubleshooting including Microsoft Office & Outlook within an Exchange environment, client moves, and Active Directory administration in accordance with the Standard Operating Procedures.

Seniority level