Bilingual Helpdesk Specialist

Donna Cona Inc.; Ottawa; On-site; CAD 41,000 - 48,000; Full time

Job summary

Donna Cona Inc. is seeking a bilingual Helpdesk Specialist to support a Federal Government client in Ottawa.

The role requires fluency in English and French and seasoned expertise in technical helpdesk operations. Qualified candidates will have a minimum of 5 years' experience in a helpdesk environment, strong communication skills, and familiarity with Windows 7/10, MS Office, Active Directory, and ITSM tools.

Qualifications

• Fluently bilingual (English and French).
• Enhanced Reliability security clearance.
• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment.
• Excellent communication skills, oral and written.
• Demonstrated critical thinking and resolution / problem solving skills.
• Recent experience supporting clients with phone/email technical support in areas including Windows 2010 Office Suite, Windows 7/10, MS Office, Access management, Desktop Support, ITSM tools such as Remedy, and Active Directory.

Skills

Bilingual English/French

Excellent communication

Problem solving

Tools

Remedy

Active Directory

Job description

Reference #:5085
Location: Ottawa
Type: Sub-Contract or Term Employee
Compensation:Starting at $30.00 per hour. Rate offered will depend on experience, and qualifications.
Vacancy status:Futurevacancy

Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.

• Fluently bilingual (English and French);
• Enhanced Reliability security clearance;
• Minimum of5 years’ experience as a Helpdesk Agent in a technical environment;
• Excellent communication skills, oral and written;
• Demonstrated critical thinking and resolution / problem solving skills;
• Must have recent experience supporting clients with phone / email technical support in the following areas:
  • Experience supporting Windows 2010 Office Suite;
  • Experience in providing support for a Windows 7/ 10 environment;
  • Supporting Office Automation tools such as MS Office Suite;
  • Access management: Account creation / deletion;
  • Experience working in a Desktop Support environment;
  • Experience with IT Service Management software tools such as Remedy; and
  • Experience in Active Directory.

Additional Experience:

• Additional experience providing IT troubleshooting and support in a complex technical environment;
• Experience working in a Federal government organization; and
• ITIL Foundation Certification.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.