Bilingual Helpdesk Specialist

Donna Cona; Ottawa; On-site; CAD 34,000 - 49,000; Part time

Job summary

Donna Cona is seeking a bilingual Helpdesk Specialist to support a key Federal Government client from Ottawa. The role requires fluent English and French, excellent communication, and at least five years’ helpdesk experience in a technical environment.

Security clearance is required, with compensation starting at $30.00 per hour, and sub-contract or term employment options. The ideal candidate has Windows 7/10 and Office Suite experience, is skilled with AD and Remedy ITSM tools, and can

Qualifications

• Fluently bilingual (English and French).
• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment.
• Experience supporting Windows 2010 Office Suite and Windows 7/10 environments.
• Experience with IT Service Management tools such as Remedy and with Active Directory.

Skills

Bilingual (English/French)

Excellent communication skills

Problem solving

Phone & email support

Education

ITIL Foundation Certification

Tools

Remedy

Active Directory

Job description

Reference #: 5085
Location: Ottawa
Type: Sub-Contract or Term Employee
Compensation: Starting at $30.00 per hour. Rate offered will depend on experience, and qualifications.
Vacancy status: This posting is for an existing vacancy
Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.
Essential Criteria

• Fluently bilingual (English and French);
• Enhanced Reliability security clearance;
• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment;
• Excellent communication skills, oral and written;
• Demonstrated critical thinking and resolution / problem solving skills;
• Must have recent experience supporting clients with phone / email technical support in the following areas:
  • Experience supporting Windows 2010 Office Suite;
  • Experience in providing support for a Windows 7/ 10 environment;
  • Supporting Office Automation tools such as MS Office Suite;
  • Access management: Account creation / deletion;
  • Experience working in a Desktop Support environment;
  • Experience with IT Service Management software tools such as Remedy; and
  • Experience in Active Directory.

Additional Experience

• Additional experience providing IT troubleshooting and support in a complex technical environment;
• Experience working in a Federal government organization; and
• ITIL Foundation Certification.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.