Bilingual Customer Support Analyst (French/English)

FloSports, Inc.; Southwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A digital streaming service provider is seeking a bilingual Customer Support Representative in Southwestern Ontario to provide professional assistance via phone and email. Key responsibilities include troubleshooting technical issues and maintaining customer accounts. Candidates should have strong communication skills and flexibility with shift hours. The role promises a dynamic work environment with a focus on customer satisfaction.

Benefits

Competitive employer paid benefits

RRSP with company matching

15 Vacation days to begin

Qualifications

• Must be bilingual in Canadian French and English.
• Minimum of two years of customer service experience preferred.
• Flexibility to work rotating shifts including evenings and weekends.

Responsibilities

• Deliver timely and professional support to customers.
• Troubleshoot and resolve issues in real-time.
• Maintain and update customer accounts accordingly.

Skills

Customer service experience

Problem-solving skills

Excellent verbal and written communication

Interpersonal skills

Technical proficiency

Tools

Zendesk

WordPress

Job description

A digital streaming service provider is seeking a bilingual Customer Support Representative in Southwestern Ontario to provide professional assistance via phone and email. Key responsibilities include troubleshooting technical issues and maintaining customer accounts. Candidates should have strong communication skills and flexibility with shift hours. The role promises a dynamic work environment with a focus on customer satisfaction.