Bilingual Customer Success Manager — Grow SMB SaaS

AutoLeap; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive software provider in Toronto is looking for a Customer Success Manager to help shop owners maximize their use of the platform. This role involves building relationships, managing escalations, and advocating for customers. The ideal candidate should be fluent in French and English with experience in software sales. We offer competitive benefits, including unlimited paid time off and a collaborative workplace culture.

Benefits

Comprehensive health plan

Unlimited paid time off

Monthly meal stipend

Employee recognition platform

Access to learning opportunities

Collaborative environment

Qualifications

• Fluency in both French and English.
• 8-24 months of experience at a software company.
• Proven track record of achievement.

Responsibilities

• Work directly with shop owners to maximize their use of AutoLeap.
• Foster strong relationships with customers.
• Handle customer escalations effectively.

Skills

Bilingual Communication

Sales Skills

Organizational Skills

Customer Focus

Job description

A leading automotive software provider in Toronto is looking for a Customer Success Manager to help shop owners maximize their use of the platform. This role involves building relationships, managing escalations, and advocating for customers. The ideal candidate should be fluent in French and English with experience in software sales. We offer competitive benefits, including unlimited paid time off and a collaborative workplace culture.