Bilingual Customer Service Representative

Kelly; St. Catharines; On-site; CAD 42,000 - 56,000; Full time

Job summary

Kelly is seeking a motivated individual for a full-time Bilingual Customer Service Advisor role in St. Catharines, ON. You will support our client’s customer service and sales functions, consulting on technical and commercial details to reach sales goals.

The role requires post-secondary education or 3+ years of experience, and bilingual English/French proficiency. You will engage with customers, dealers and sales reps, and contribute to LEAN improvements while delivering an excellent customer

Qualifications

• Post-secondary education or 3+ years of relevant work experience.
• Bilingual in English and French.

Responsibilities

• Achieve sales goals by consulting customers with technical and commercial information.
• Quote according to customer specifications and recommendations.
• Follow up on customer quotations by regular telephone contact.
• Create sales orders in ERP system.
• Provide product availability information to customers.
• Correspond with customers, dealers, purchasers and sales reps.
• Suggest Lean ideas to improve department processes.
• Generate the best possible business experience for customers.

Skills

Bilingual English/French

Sales experience

Customer service

ERP system

Education

Post-Secondary Education

Tools

ERP system

Job description

We're looking for an enthusiastic, motivated individual to join our client’s team as a Bilingual Customer Service Advisor in St. Catharines, ON!

In this full-time, permanent role, you'll help our client with their Customer Service and Sales needs.

What You’ll Do:

• Achieve sales goals by consulting customers with technical and commercial information


• Encourage client to go beyond his initial need and requirement


• Continuously generate sales by quoting according to customer specifications and personal recommendations


• Following up on customer quotations through regular telephone contact


• Maintain customer contact through occasional onsite visits


• Accurately cost items based on guidelines provided by Operations and Accounting


• Create sales orders in ERP system


• Re-connect with past customers based on review of historic sales


• Access and provide product availability information


• Correspond with customers, dealers, purchasers and sales representatives


• Suggest and implement LEAN ideas to improve department processes


• Generate the best possible business experience for our customer

What We’re Looking For:

• Post-Secondary Education or minimum of 3 years equivalent work experience.


• Bilingual in English and French

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further,

This is for a current vacancy

Why Kelly?

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.