Bilingual Customer Success Rep

Bilingual Source; Markham; On-site; CAD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation and holidays

Retirement savings plan

Tuition reimbursement

Job summary

Bilingual Source is seeking a Customer Success Specialist (French and English) to join our onsite team in Gormley, Ontario. This full-time role focuses on guiding customers through orders, contracts, and support while delivering exceptional service.

The successful candidate will manage multiple priorities in a fast-paced environment and collaborate with internal teams to improve processes and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education is asset.
• Experience in customer service, customer success, or account support.
• Fluent in French and English (oral and written).
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• CRM experience (Salesforce preferred).
• Positive attitude and collaborative mindset.

Responsibilities

• Serve as the primary contact for customer inquiries and day-to-day account support.
• Process customer orders accurately and efficiently.
• Prepare and manage contracts, purchase orders, and related documents.
• Verify insurance information or assist with enrollment in coverage programs.
• Process invoices and collect payments.
• Resolve customer concerns with a solutions-focused approach.
• Maintain accurate customer records in CRM and internal systems.
• Collaborate with internal teams to deliver a seamless customer experience.
• Contribute to continuous improvements that enhance satisfaction and efficiency.

Skills

Bilingual French-English

Customer service

Communication

Organizational skills

Problem solving

CRM experience

Multitasking

Team collaboration

Education

High school diploma or equivalent

Post-secondary education is asset

Tools

Salesforce

Job description

Bilingual Customer Success Specialist (French and English) - 100% Onsite

Introduction

Are you passionate about helping customers succeed and building lasting relationships? Do you enjoy solving problems, staying organized, and making a positive impact every day? If so, our client would love to hear from you.

Our client is seeking a Bilingual Customer Success Specialist to join a growing team in Gormley, Ontario. This is an exciting opportunity for someone who thrives in a customer-focused environment and is looking to develop their career with an organization that values learning, collaboration, and professional growth.

This is an existing full-time vacancy. The annual compensation range for this position is $45,000 to $58,000, based on experience, skills, and qualifications.

What You'll Do

As a Bilingual Customer Success Specialist, you will become a trusted resource for customers, guiding them through every stage of their experience. You will help ensure orders are processed accurately, questions are answered promptly, and every interaction reflects a commitment to exceptional service. Your contributions will directly support customer satisfaction while giving you opportunities to expand your skills and grow your career.

Responsibilities

• Serve as the primary point of contact for customer inquiries and day-to-day account support.
• Process customer orders accurately and efficiently.
• Prepare and manage contracts, purchase orders, and related documentation.
• Verify customer insurance information or assist with enrollment in approved coverage programs.
• Process invoices and collect payments using established procedures.
• Resolve customer concerns with professionalism and a solutions-focused approach.
• Maintain accurate customer records using CRM and internal business systems.
• Partner with internal teams to deliver a seamless customer experience.
• Contribute to continuous improvements that enhance customer satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education is considered an asset.
• Previous experience in customer service, customer success, account support, or a related role.
• Strong verbal and written communication skills in both French and English.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Salesforce or a comparable CRM platform is an asset.
• Positive attitude, attention to detail, and a collaborative approach to teamwork.
• Competitive annual salary of $45,000 to $58,000.
• Comprehensive health, dental, vision, disability, and life insurance.
• Paid vacation and company holidays.
• Retirement savings program with employer contributions.
• Tuition reimbursement and ongoing professional development opportunities.
• Performance-based incentive opportunities where applicable.
• Supportive onboarding and continuous training.
• Opportunities for career advancement within a growing organization.
• Collaborative team environment that encourages learning and professional success.

Why Work with Us

Our client believes that investing in people is the foundation of long-term success. You will join a supportive team where your ideas are valued, your development is encouraged, and your contributions make a meaningful impact.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Success Specialist (French and English).