Bilingual (EN/FR) Discounter Rep.

Kelly Services; Mississauga; Híbrido; CAD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle Purchase Plan

Benefits Available

Gym on Site

Subsidized Cafeteria

Weekly pay via direct deposit

Descripción de la vacante

Kelly Services seeks a Bilingual Discounter Rep to support Nissan Canada Inc. at the Mississauga location. You will handle dealer inquiries, verify information, and resolve issues with a customer-service mindset.

Work involves 30–40 calls daily, hybrid work with in-office Mon-Thu and Friday remote, and a competitive hourly pay of 25 CAD plus vacation and holiday pay. This ongoing assignment offers benefits and a vehicle purchase plan.

Formación

• Bilingual English & French is a strong asset.
• Minimum High School education; University or College degree preferred.
• Minimum 2 years of experience in a Customer Service/Call Center environment.
• Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
• Strong communication, good negotiation and problem-solving skills.
• Excellent ability to multi-task and attention to detail.

Responsabilidades

• Handle dealer inquiries, ensure compliance and resolve missing information or issues.
• Manage approximately 30 to 40 calls per day.
• Review assigned queue and tasks daily.
• Respond to inbound phone calls for designated queue and inquiries per policies.
• Research and reconcile accounts; maintain accurate call records.
• Assist with other department administrative tasks; collect charges due at maturity.

Conocimientos

Bilingual English & French

Customer focus

Strong communication

Negotiation

Problem-solving

Multi-tasking

Educación

High School diploma (required)

University/College degree preferred

Descripción del empleo

Kelly is looking for someone to fill a Bilingual Discounter Rep. role with our customer Nissan at their Mississauga location. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

What’s a typical day in this role? You will be doing/taking care of:

• It involves customer service but instead of dealing with the end customers, you will be working with Dealers to ensure compliance and address any missing information or issues.
• Handling approximately 30 to 40 calls per day
• Review of assigned queue and tasks is required on a daily basis.
• Respond to all inbound phone calls for designated queue Respond to customer and dealer inquiries according to dept. policies and procedures Research and reconcile accounts, maintain accurate records of incoming phone calls.
• Share other department administrative responsibilities including responding to faxes or inquiries from dealers Assess and collect charges and fees due at maturity.
• Review customer accounts, calculate outstanding balances, excess km charges, NCFI fees

Requirements

• Bilingualism (English & French) would be a strong asset.
• Minimum High School education required, University or College degree preferred.
• Minimum 2 years of experience in a Customer Service/Call Center environment.
• Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
• Strong communication, good negotiation and problem-solving skills
• Excellent ability to multi-task and attention to detail is required

Why you should apply!

Great Perks, Vehicle Purchase Plan available, Benefits Available, Gym on Site, Subsidized Cafeteria, warm and friendly environment

• Location: Headquarter of Nissan Canada Inc. through Kelly Services, Mississauga, close to Highway 401 & 427 (accessible by Public Transportation)
• Monday to Friday from 9am to 5:30pm with a rotation of 12PM to 8PM one week out of every three weeks. Monday to Thursday in the office and working from home on Fridays.
• This is an ongoing assignment through Kelly Services
• $25.00hr (bilingual English & French) + 4% Vacation Pay + Eligible Statutory Holiday Pay + Vehicle Purchase Plan + Kelly Services Benefits available
• Prompt weekly pay via direct deposit

We invest in your personal and professional growth by providing you with free training opportunities via our employee website myKelly.ca

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here (https://www.mykelly.com/help-support-working-with-kelly-canadian/#benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .