Bilingual Customer Care Team Lead

Beyond Bilingual Inc.; Mississauga; On-site; CAD 48,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits

Mental wellness support

Retirement contributions

Wellness reimbursement

Education assistance

Paid time off

Team events and celebrations

Recognition programs

Job summary

Beyond Bilingual Inc. in Mississauga is seeking a Bilingual Customer Care Team Lead. This full-time, on-site role supports a growing team and ensures exceptional customer experience.

Primary hours are 9am-5pm, Monday to Friday, in a 40-hour week, reporting to the Customer Care Team Supervisor, with salary up to CAD 80,000 plus a 7% annual bonus. The company offers comprehensive benefits including health and dental, mental wellness support, retirement contributions, wellness reimbursements,

Qualifications

• Bilingual in French and English.
• Strong leadership and prioritization abilities.
• Coaching and mentoring skills.
• Excellent written and verbal communication.
• Ability to multi-task and manage time-sensitive workloads.

Skills

Bilingual (French/English)

Leadership

Coaching & Mentoring

Communication

Multi-tasking

Prioritization

Team collaboration

Organization

Self-starter

Adaptability

Problem solving

Job description

Bilingual Customer Care Team LeadFull-time, PermanentLOCATION: MISSISSAUGA, ON (100% ON-SITE)HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pmSALARY: up to 80K + 7% BonusREPORTING MANAGER: Customer Care Team Supervisor

About Our Client

Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?

• Competitive total compensation — based on experience
• Comprehensive health and dental benefits
• Mental wellness support
• Employer contribution to retirement savings
• Fitness & wellness reimbursement
• Educational assistance and professional development support
• Paid time off including vacation and personal days
• Community involvement initiatives
• A collaborative and inclusive workplace culture featuring:
• Team events and celebrations
• Holiday gatherings
• Lunch & Learns
• Employee recognition programs

Key Competencies:

• Fully Bilingual (French/English)
• Customer focused and dedicated to exceeding the expectations of internal and external customers
• Leadership skills & strong ability to prioritize
• Coaching & Mentoring
• Conflict resolution
• Accountability
• Collaboration skills
• Delegation skills
• Problem solving
• Excellent written and verbal communication
• Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads
• Strong organizational skills to allow for the successful completion of multiple tasks
• Self-starter with a strong desire to see results
• Team player with positive attitude
• Proven agility, flexible and able to adapt to new challenges and procedures