Bilingual Customer Support Representative (English/French)

Accenture; St. Catharines; On-site; CAD 26,000 - 29,000; Full time

Job summary

Accenture in St. Catharines, Ontario, is seeking a Bilingual Customer Support Representative (English/French) for full-time chat-based customer service.

You will respond to inquiries in both languages, resolve issues, and ensure high-quality service within established SLAs. Ideal candidates have at least 1 year in customer service, a high school diploma or equivalent, and strong written communication skills in English and French.

Qualifications

• Minimum 1 year of experience in customer service, customer contact services, or customer support.
• High School Diploma, CAEC (formerly GED), or equivalent.
• Bilingual proficiency in English and French (written and verbal).

Responsibilities

• Respond to inbound customer inquiries via chat in both English and French.
• Investigate and resolve customer issues by following established processes and procedures.
• Provide accurate information while maintaining a high standard of customer service.
• Escalate complex inquiries when appropriate and ensure proper documentation of customer interactions.
• Meet service level, quality, and productivity targets.
• Navigate multiple systems and applications simultaneously while maintaining accuracy.
• Collaborate with team members and leadership to support operational objectives.
• Adhere to company policies, client requirements, and compliance standards.

Skills

Bilingual English/French

Education

High School Diploma or equivalent

Job description

Bilingual Customer Support Representative (English/French)

Customer Service Associate | Early Career | Full time

Job No. 14630219 | St. Catharines, Ontario

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we help clients improve performance and create sustainable value.

The Opportunity

As a Customer Support Representative, you will provide customer support through inbound chat interactions, assisting customers with a variety of service-related inquiries. You will deliver exceptional customer experiences by resolving issues efficiently, providing accurate information, and ensuring timely support through written communication.

This role is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced, customer-focused environment.

Key Responsibilities

• Respond to inbound customer inquiries via chat in both English and French.
• Investigate and resolve customer issues by following established processes and procedures.
• Provide accurate information while maintaining a high standard of customer service.
• Escalate complex inquiries when appropriate and ensure proper documentation of customer interactions.
• Meet service level, quality, and productivity targets.
• Navigate multiple systems and applications simultaneously while maintaining accuracy.
• Collaborate with team members and leadership to support operational objectives.
• Adhere to company policies, client requirements, and compliance standards.

What We Are Looking For

Basic Qualifications

• Minimum of 1 year of experience in customer service, customer contact services, or customer support.
• High School Diploma, CAEC (formerly GED), or equivalent
• Bilingual proficiency in English and French (written and verbal).

Preferred Qualifications

• Strong written communication skills with the ability to communicate professionally through chat.
• Experience supporting customers through digital channels such as chat, email, or online platforms.
• Basic computer skills and proficiency using multiple applications simultaneously.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Excellent attention to detail and customer-focused mindset.

What You'll Do

As part of Accenture's Next Generation Customer Operations practice, you will:

You will be aligned with Accenture's Customer Operations team, delivering customer care solutions through chat support while ensuring customer inquiries are resolved efficiently and in accordance with service level agreements and quality standards. Your focus will be on creating positive customer experiences and helping customers navigate Loblaw's digital services and retail offerings.

Working at Accenture

At Accenture, we value diverse perspectives, continuous learning, and innovation. You'll have access to training, career development opportunities, and a collaborative environment where you can grow your skills and build your career.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $19.62 to $19.62

St. Catharines, Ontario

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 [phone].

Equal Employment Opportunity Statement

All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground.

Job candidates will not be obligated to convictions for which a record suspension (formerly known as a pardon) has been granted, except as permitted or required by applicable law.

Accenture is committed to supporting current and former members of the Canadian Armed Forces and other veterans.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.