Bilingual Customer Service

Altis; Toronto; On-site; CAD 29,000 - 34,000; Full time

Job summary

Altis is seeking a bilingual (English/French) Customer Service Representative in Toronto, ON, for a 5-month contract with potential extension or permanent employment. The role supports educators across Ontario and handles inquiries by phone, email, and in person.

You will process applications, manage documentation, and maintain electronic records in a collaborative, people‑first environment. The schedule is Mon–Fri, 9:00 am–5:00 pm, with 7 paid hours daily, near Summerhill Station.

Qualifications

• 6+ months of customer service, administrative or office experience.
• Fluency in written and spoken English and French.
• Strong computer proficiency and ability to learn new systems.
• Excellent communication and interpersonal skills, including phone etiquette.
• Strong organizational skills and ability to manage priorities.
• A proactive, adaptable approach to problem solving and teamwork.
• A combination of relevant education and practical experience.

Responsibilities

• Provide bilingual support to teachers by phone, email and in person.
• Process incoming applications and prepare documentation for evaluation.
• Upload transcripts, update records and maintain electronic files.
• Respond to inquiries and help navigate administrative processes.
• Collaborate with a supportive team to ensure timely service and smooth operations.
• Assist with additional administrative tasks as needed.

Skills

Bilingual English/French

Customer service

Administrative support

Communication skills

MS Office

Education

Relevant education and experience

Job description

Location: Toronto, ON (On‑site, Monday to Friday, near Summerhill Station)

Language: Fluency in written and spoken English and French required

Duration: 5-month contract, with potential for extension or permanent employment

Compensation: $21$25/hour, based on experience

Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. (7 paid hours per day)

Start Date: As soon as possible

About the Opportunity

Are you a bilingual customer service professional who enjoys helping people and making a meaningful difference? We're looking for a friendly, tech‑savvy Bilingual Customer Service Representative to join a small, collaborative team at an organization dedicated to supporting educators across Ontario.

In this role, you'll be a trusted point of contact for teachers navigating professional qualifications and career advancement. You'll provide thoughtful support by phone, email and in person, while helping keep important administrative processes running smoothly. This is a great opportunity for someone who enjoys variety, values teamwork and thrives in a supportive, people‑first environment.

What's In It for You

Join a welcoming, close‑knit team where your contributions make a difference.

Enjoy a balanced mix of customer service and administrative responsibilities without the pressure of a high-volume call centre.

Build valuable experience supporting educators and working with professional records and applications.

Gain hands‑on training and opportunities to develop your customer service, administrative and technical skills.

Explore the potential for longer‑term or permanent employment.

Your Responsibilities

You'll provide friendly, professional bilingual support to teachers by phone, email and in person.

You'll process incoming applications and prepare documentation for evaluation.

You'll upload transcripts, update records and maintain accurate electronic files.

You'll respond to inquiries, troubleshoot issues and help individuals navigate administrative processes.

You'll collaborate with a supportive team to ensure timely service and smooth daily operations.

You'll assist with additional administrative tasks as needed.

Skills and Qualifications

6+ months of customer service, administrative or office experience, with transferable experience welcomed.

Fluency in written and spoken English and French.

Strong computer proficiency and confidence learning new systems and navigating digital records.

Excellent communication and interpersonal skills, with confidence handling phone inquiries.

Strong organizational skills, attention to detail and the ability to manage competing priorities.

A proactive, adaptable approach to problem‑solving and supporting colleagues.

A combination of relevant education and practical experience.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI‑assisted tools to help review applications.