Bilingual Customer Experience Specialist

Sekure Merchants; Montreal (administrative region); On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Professional development opportunities

Extra time off during the Christmas–H

Free optical frames

Referral bonuses

Health, dental, LTD and life insurance

Multiple social events throughout the

Up to 5 sick/personal days per year

Job summary

WestGroupe is seeking a customer service representative to manage customer orders in a warm, dynamic environment with multiple benefits. You will listen to customers, build trust, and deliver outstanding service with satisfaction as the priority.

The role requires responding to calls, providing order and delivery details, advising on products, resolving issues, and handling complaints professionally. The ideal candidate speaks English and French, communicates clearly, remains patient, and can

Qualifications

• 1–2 years of over-the-phone customer service experience required.
• High School Diploma required.
• Job stability and reliability expected.
• Strong communication skills are essential.
• Fluent in English and French, both written and spoken.
• Excellent communication in English and French.
• Comfort with learning new computer programs.
• Ability to perform repetitive tasks.
• Knowledge of optics/eyewear is an asset.
• Patient and attentive listening.
• Professional and respectful attitude.

Responsibilities

• Respond to customer calls and take orders
• Provide customers with information on orders and deliveries
• Advise customers on products
• Troubleshoot issues with customers and escalate to management as needed
• Handle customer complaints professionally
• Execute additional customer service tasks as needed

Skills

Customer service

Bilingual English/French

Communication skills

Listening skills

Patience

Repetitive tasks

Education

High School Diploma

Job description

WestGroupe is seeking a customer service representative to manage customer orders in a warm, dynamic environment with multiple benefits. You will listen to customers, build trust, and deliver outstanding service with satisfaction as the priority.

The role requires responding to calls, providing order and delivery details, advising on products, resolving issues, and handling complaints professionally. The ideal candidate speaks English and French, communicates clearly, remains patient, and can