Bilingual Customer Support Specialist (English/French)

BGIS; Markham; On-site; CAD 42,000 - 55,000; Full time

Job summary

BGIS in Markham, Ontario is seeking a Customer Service Representative to be the first line of contact for customers, greeting them warmly and ensuring their needs are met with a can-do attitude. You will resolve issues quickly, place and track orders, and maintain accurate records to support service reports.

The role requires strong customer service skills, bilingual English and French, and the ability to multitask in a fast-paced environment.

Qualifications

• Demonstrated customer service skills
• Bilingual English and French required
• Ability to communicate effectively with internal and external stakeholders
• Professional, courteous and proactive attitude
• Strong time management and problem-solving abilities
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Responsibilities

• Be the first line of communication for our customers and maintain a positive attitude
• Greet customers and ensure they feel valued
• Resolve issues quickly and proactively address client needs
• Process and close work/supply orders as per procedures
• Maintain accurate records of discussions with customers
• Prepare service reports from customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and suggest improvements
• Provide reception backup support
• Collaborate with staff to optimize productivity
• Represent the company and its values

Skills

Customer service skills

Bilingual English & French

Communication skills

Microsoft Office proficiency

Time management

Team player

Independent work

Multi-tasking

Attention to detail

Adaptability

Post-secondary education or equivalent

Sales experience (preferred)

Education

Post-secondary education or commensurate work experience

Tools

Microsoft Office

Job description

BGIS in Markham, Ontario is seeking a Customer Service Representative to be the first line of contact for customers, greeting them warmly and ensuring their needs are met with a can-do attitude. You will resolve issues quickly, place and track orders, and maintain accurate records to support service reports.

The role requires strong customer service skills, bilingual English and French, and the ability to multitask in a fast-paced environment.