Internal Sales Support Representative (Bilingual)

Metro Wallcoverings; Montreal; On-site; CAD 42,000 - 55,000; Full time

Job summary

Metro Wallcoverings in Montreal is seeking a friendly Customer Service Associate to answer emails and calls, resolve complaints, and ensure order accuracy. You will coordinate with logistics, warehouse, and finance teams to keep deliveries on track.

The role requires a high school diploma, 3 years of experience, full bilingualism in French and English, and strong organizational and communication skills. You will maintain CRM records and support pricing and returns processes.

Qualifications

• High School Diploma or equivalent.
• 3 years of customer service experience.
• Fully bilingual (French and English).
• Proficient in Microsoft Office suite.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and customer relationship skills.
• Customer-focused attitude with the ability to go the extra mile.

Responsibilities

• Respond to customer emails and calls and provide solutions.
• Handle order entry, ensure accuracy, and confirm product requirements and delivery schedules.
• Collaborate with logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
• Track orders and address issues related to fulfillment.
• Maintain organized documentation of sales activities, customer communications, and orders.
• Update order documents on the shared company drive.
• Maintain CRM accounts and ensure data accuracy.
• Support the sales team with checking stock and pricing.
• Process returns and replacements as needed.

Skills

Customer service

Bilingual

Microsoft Office

Communication

Organizational skills

Multitasking

Problem solving

Relationship building

Attention to detail

Education

High School Diploma

Tools

CRM system

Job description

Description

Offer excellent customer service while answering all emails / calls from clients

• Respond to all customer complaints and find solutions as efficiently as possible
• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.
• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
• Track and monitor the status of orders and address any issues related to order fulfillment.
• Maintain organized and up-to-date documentation of sales activities, customer communications and orders
• Update order documents on shared company drive
• Assure accounts are complete and maintained in CRM system
• Support the sales team with checking stock, price checking, email pricing.
• Process returns and replacements as needed

Requirements

• High School Diploma or equivalent
• 3 years previous Customer Service experience
• Fully bilingual (French- English)
• Proficient in Microsoft Office suite
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills with the ability to identify solutions to challenges.
• A customer-focused attitude with the ability to build and maintain relationships.
• Ability to go the extra mile