Bilingual Customer Experience Specialist (EN/FR)

JD Sports Canada; Vancouver; On-site; CAD 45,000 - 47,000; Full time

Benefits offered by this job

Performance-driven culture

Birthday day off

Staff discount across product ranges

Extended health, dental, vision

Travel perks – hotel deals in major ci

Hotel deals in major cities

Job summary

JD Sports Canada in Vancouver is seeking a bilingual Customer Experience Representative to join our Vancouver HQ team. You will develop a best-in-class online experience for all customers and take an analytical approach to funnel orders to optimize customer satisfaction and retention rates.

Most importantly, you will ensure exceptional customer service support to our customers, assist them with inquiries, and contribute to revenue growth while maintaining high service standards.

Qualifications

• 1+ years of experience in a call centre environment or in the retail industry.
• Full professional proficiency in both English and French.
• Experience working in E-Commerce, Customer Service or Digital Sales.
• Exceptional analytical and problem solving skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Ability to meet deadlines and work independently and as part of a team.
• Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.

Responsibilities

• Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).
• Maintaining and updating customer orders and information as they occur.
• Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
• Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers.

Skills

Customer service

Analytical thinking

English-French bilingual

E-Commerce experience

Retail experience

Microsoft Excel

MS Office

Deadline-driven

Tools

Microsoft Excel

MS Office

Job description

JD Sports Canada in Vancouver is seeking a bilingual Customer Experience Representative to join our Vancouver HQ team. You will develop a best-in-class online experience for all customers and take an analytical approach to funnel orders to optimize customer satisfaction and retention rates.

Most importantly, you will ensure exceptional customer service support to our customers, assist them with inquiries, and contribute to revenue growth while maintaining high service standards.