Customer Service Representative

Sekure Merchants; Montreal (administrative region); On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Professional development opportunities

Extra time off during the Christmas–H

Free optical frames

Referral bonuses

Health, dental, LTD and life insurance

Multiple social events throughout the

Up to 5 sick/personal days per year

Job summary

WestGroupe is seeking a customer service representative to manage customer orders in a warm, dynamic environment with multiple benefits. You will listen to customers, build trust, and deliver outstanding service with satisfaction as the priority.

The role requires responding to calls, providing order and delivery details, advising on products, resolving issues, and handling complaints professionally. The ideal candidate speaks English and French, communicates clearly, remains patient, and can

Qualifications

• 1–2 years of over-the-phone customer service experience required.
• High School Diploma required.
• Job stability and reliability expected.
• Strong communication skills are essential.
• Fluent in English and French, both written and spoken.
• Excellent communication in English and French.
• Comfort with learning new computer programs.
• Ability to perform repetitive tasks.
• Knowledge of optics/eyewear is an asset.
• Patient and attentive listening.
• Professional and respectful attitude.

Responsibilities

• Respond to customer calls and take orders
• Provide customers with information on orders and deliveries
• Advise customers on products
• Troubleshoot issues with customers and escalate to management as needed
• Handle customer complaints professionally
• Execute additional customer service tasks as needed

Skills

Customer service

Bilingual English/French

Communication skills

Listening skills

Patience

Repetitive tasks

Education

High School Diploma

Job description

If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

• Professional development opportunities
• Extra time off during the Christmas holidays
• Free optical frames
• Referral bonuses
• Health, dental, LTD and life insurance
• Multiple social events throughout the year
• Up to 5 sick/personal days per year

Role As a customer service representative, you will be responsible for the management of customer orders.

With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

• Respond to customer calls and take orders
• Provide customers all the necessary information concerning orders and deliveries
• Advise customers on products
• Troubleshoot issues with customers and elevate to the manager as needed
• Handle complaints from customers with a professional and respectful attitude
• Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer.

They dedicate their full attention to each customer: regardless of the length of the call.

The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum Requirements

• Minimum of 1-2 years of experience in over the phone customer service
• Minimum of a High School Diploma
• Job stability
• Good communication skills
• Fluent in English and French, oral and written
• Excellent communication skills in English and French
• At ease with learning new computer programs
• Ability to perform repetitive tasks
• Knowledge of the field of optics and eyewear, an asset
• Patience and listening
• Professional and respectful attitude.