Bilingual Customer Experience Associate - Vancouver

TD Bank Group; Vancouver; Hybrid; CAD 30,000 - 39,000; Part time

Job summary

TD Bank Group in Vancouver is seeking a part-time Customer Experience Associate to deliver exceptional service at the branch. You will process basic financial transactions, understand customer needs, and guide clients to appropriate banking solutions in a fast-paced environment.

Fluent Cantonese or Mandarin is an asset. This role emphasizes accurate transactions, strong communication, and a positive customer experience within TD's team-centric culture.

Qualifications

• High School diploma or equivalent is required.
• Undergraduate degree or equivalent is an asset.
• Strong administrative and organizational skills for a fast-paced environment.

Responsibilities

• Process financial transactions such as deposits, withdrawals and bill payments.
• Understand customer needs to recommend suitable banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve assigned goals and complete processes promptly.
• Interact with customers to provide clear guidance on banking services.

Skills

Customer service

Communication skills

Attention to detail

Time management

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Bank Group in Vancouver is seeking a part-time Customer Experience Associate to deliver exceptional service at the branch. You will process basic financial transactions, understand customer needs, and guide clients to appropriate banking solutions in a fast-paced environment.

Fluent Cantonese or Mandarin is an asset. This role emphasizes accurate transactions, strong communication, and a positive customer experience within TD's team-centric culture.