Customer Experience Associate

TD; Vancouver; On-site; CAD 30,996 - 39,027; Part time

Benefits offered by this job

Competitive salary

Total Rewards package including benefits and retirement plans

Job summary

A leading financial institution in Vancouver is seeking a Customer Experience Associate who speaks Cantonese and/or Mandarin. The part-time position involves processing financial transactions and providing exceptional customer service. Ideal candidates will have customer experience skills, be detail-oriented, and able to handle multiple tasks in a fast-paced environment.

Qualifications

• 1+ years of relevant experience is preferred.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Detail-oriented and able to exercise initiative.

Responsibilities

• Process financial transactions per standardized procedures.
• Recommend solutions based on customer needs.
• Resolve customer concerns effectively.
• Achieve business objectives by promoting banking solutions.

Skills

Cantonese and/or Mandarin language skills

Customer experience skills

Strong administration skills

Organizational skills

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, and Outlook)

Job description

Overview

Customer Experience Associate - Cantonese and/or Mandarin language skills an asset at TD. Location: Vancouver, British Columbia, Canada. Hours: 15. Line Of Business: Personal & Commercial Banking. Pay Details: $22.50 - $28.33 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD''s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are

TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

We are committed to being a leader in customer experience and provide regular leadership and development conversations, mentorship, and training programs to help you grow. Our Total Rewards package includes base salary, variable compensation, benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

This job opportunity is subject to provincial regulations for employment purposes. Accommodation requests for interviews are welcome. Language Requirement (Quebec Only): Sans Objet

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other
• Industries: Banking