Banking Customer Experience Specialist

TD; Richmond; On-site; CAD 23,000 - 39,000; Full time

Job summary

TD Canada Trust in Richmond, BC is hiring for a front-line Customer Service Associate. You will process financial transactions, answer questions, and refer customers to banking solutions. The role emphasizes accuracy, customer care, and building relationships in a busy branch.

Qualifications include a High School diploma or equivalent, 1+ years of relevant experience, strong MS Office skills, and excellent communication. Mandarin or Cantonese language skills are considered an asset.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Proficient in MS Office (Word, Excel, Outlook) and internet.
• Initiative, accuracy and ability to handle multiple tasks in a fast-paced environment.
• Clear verbal and written communication with customers.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs and recommend banking solutions.
• Respond and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes timely.
• Connect with customers to advise on banking solutions and processes.
• Promote a positive, diverse and equitable work environment.
• Support the team by keeping colleagues updated on routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Skills

MS Office

Time management

Organizational skills

Communication

Attention to detail

Customer interaction

Education

High School diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Richmond, BC is hiring for a front-line Customer Service Associate. You will process financial transactions, answer questions, and refer customers to banking solutions. The role emphasizes accuracy, customer care, and building relationships in a busy branch.

Qualifications include a High School diploma or equivalent, 1+ years of relevant experience, strong MS Office skills, and excellent communication. Mandarin or Cantonese language skills are considered an asset.