Bilingual Customer Experience Associate Part-Time Vancouver

TD Bank Group; Vancouver; Hybrid; CAD 31,000 - 39,000; Part time

Job summary

TD Bank Group is seeking a Customer Experience Associate in Vancouver (part-time). Mandarin and/or Cantonese language skills are considered an asset.

The role focuses on delivering exceptional customer service, processing transactions, and advising customers on banking solutions with accuracy and discretion. The position requires a high school diploma or equivalent, with 1+ years of relevant experience, strong organization and communication abilities, and proficiency in MS Office.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures and regulations.
• Understand and determine customer needs to recommend solutions.
• Respond to and resolve customers' concerns using standard procedures and escalate when needed.
• Achieve assigned goals by promoting banking solutions and completing processes accurately.
• Connect with customers to explain banking solutions clearly.
• Promote a positive, diverse, and equitable work environment and support team objectives.

Skills

Customer service

MS Office

Time management

Mandarin/Cantonese language skills

Job description

TD Bank Group is seeking a Customer Experience Associate in Vancouver (part-time). Mandarin and/or Cantonese language skills are considered an asset.

The role focuses on delivering exceptional customer service, processing transactions, and advising customers on banking solutions with accuracy and discretion. The position requires a high school diploma or equivalent, with 1+ years of relevant experience, strong organization and communication abilities, and proficiency in MS Office.