Bilingual Client Success Manager - French/English

Maple; Toronto; Hybrid; CAD 88,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Flexible benefits

Remote work options

3 weeks vacation

Job summary

Maple seeks a Client Success Manager, bilingual (French/English), to own a portfolio within Channel Partnerships or Direct Partnerships. You will manage complex, multi-stakeholder accounts, lead onboarding, and drive renewals, expansion, and retention across your portfolio.

You will partner with Sales, Marketing, Product and Support, and communicate in both French and English, growing a book of business and delivering real impact.

Qualifications

• Fluent in both French and English (spoken and written).
• 4–6+ years of client-facing experience in Client Success, Account Management or Sales with multi-stakeholder accounts.

Responsibilities

• Lead program launches and onboarding with a client-first mindset.
• Build and maintain trust-based relationships across your portfolio in both French and English.
• Develop understanding of each account's goals and tailor resources accordingly.
• Conduct regular business reviews and translate data into insights and recommendations.
• Identify and drive expansion, upsell and cross-sell opportunities and manage renewals in partnership with Sales.
• Surface themes, risks and opportunities to leadership and contribute to playbooks.

Skills

Bilingual (French/English)

Client Success / Account Management

Job description

Maple seeks a Client Success Manager, bilingual (French/English), to own a portfolio within Channel Partnerships or Direct Partnerships. You will manage complex, multi-stakeholder accounts, lead onboarding, and drive renewals, expansion, and retention across your portfolio.

You will partner with Sales, Marketing, Product and Support, and communicate in both French and English, growing a book of business and delivering real impact.