Bilingual Client Services Manager – Hybrid Canada Growth

Corpshore Solutions Corporation; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Group health and dental benefits

RRSP participation

Job summary

Corpshore Solutions Corporation seeks a seasoned Account Manager to own strategic relationships across a portfolio of Canadian clients, including those headquartered in Quebec. You will drive expansion, renewals, and pricing discussions, while coordinating with operations to translate client strategy into achievable delivery.

In this role, you’ll lead executive conversations, conduct business reviews in the client’s language of choice, and maintain a robust CRM pipeline.

Qualifications

• At least four years in account management or client services.
• English and French both at C1, including written business French.
• Commercial instinct with comfort discussing price.
• Ability to hold executive conversations and navigate difficult talks.
• Understanding of operational delivery to credibly engage with the delivery team.

Responsibilities

• Own client relationships across your portfolio, including the executive relationship.
• Lead quarterly and annual business reviews in the client’s language of choice.
• Identify and close expansion opportunities within existing accounts to drive growth.
• Manage renewals, pricing conversations and scope changes.
• Act as escalation point above operations when a relationship risk exists.
• Translate client strategy into delivery requirements and push back when needed.
• Maintain accurate pipeline and account records in Zoho CRM.
• Coordinate with Quebec-based clients on Law 25 and French language requirements.

Skills

Executive communication

Bilingual English/French (C1)

Account management

Negotiation

Stakeholder management

Tools

Zoho CRM

Job description

Corpshore Solutions Corporation seeks a seasoned Account Manager to own strategic relationships across a portfolio of Canadian clients, including those headquartered in Quebec. You will drive expansion, renewals, and pricing discussions, while coordinating with operations to translate client strategy into achievable delivery.

In this role, you’ll lead executive conversations, conduct business reviews in the client’s language of choice, and maintain a robust CRM pipeline.